At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Communications Officer
Location
Beachwood
Facility
Cleveland Clinic Administrative Campus
Department
Police-Operations
Job Code
K15001
Shift
Nights
Schedule
6:00pm-6:00am
Job Summary
Job Details
Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
As a Communications Officer, you will process incoming and outgoing communications in the Security Operations Center. In addition, you will monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders. Communications Officers work two days on/two days off with a three-day weekend every other weekend. In addition to a competitive hourly rate, night shift workers are eligible for a shift differential of $1.75 an hour.
A caregiver in this position works nights from 6:00 p.m. to 6:00 a.m., following a schedule of two days on and two days off, including every other weekend.
A caregiver who excels in this role will:
Processes incoming and outgoing communications in the Security Operations Center while serving as a central communications, coordination, and intelligence resource for public safety operations. Monitors cameras, alarms, access control systems, and other security technologies to provide real-time situational awareness and support emergency response activities across Cleveland Clinic facilities. Coordinates incidents, supports responder safety, and operates multiple integrated public safety and security platforms.
Communications and Dispatch: Receives, records, prioritizes, and responds to security, police, emergency, and routine service calls; receives and transmits security, police, air transport, satellite, and other public safety radio communications; and processes code and medical emergency activations received through clinical staff, overhead paging systems, and other reporting channels.
Systems Monitoring and Situational Awareness: Monitors and responds to alarm signals across multiple platforms, including video management, access control, panic alarm, infant protection, computer-aided dispatch, intelligence, and emergency notification systems; maintains enterprise-wide awareness of incidents, severe weather, operational disruptions, emerging threats, social media alerts, and employee travel platforms; and supports responder accountability and officer safety through continuous monitoring of field activity and incident status.
Incident Coordination and Response Support: Coordinates real-time police, security, fire, EMS, and emergency response incidents across Cleveland Clinic facilities; supports responses to workplace violence incidents, duress alarms, missing patient investigations, elopements, infant protection alarms, behavioral emergencies, and other healthcare-specific critical events; and coordinates communication among Cleveland Clinic Police, Security, Fire, EMS, Emergency Management, and external public safety agencies.
Information Management and Notifications: Processes authorized requests for confidential employee, patient, and public information in accordance with applicable procedures and privacy requirements; collects, analyzes, and disseminates intelligence and situational information to responding personnel, leadership, and operational stakeholders; and drafts and disseminates electronic notifications and mass notification alerts during routine operations and crisis…