At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Director Occupational Health Operations
Location
Beachwood
Facility
Cleveland Clinic Administrative Campus
Department
Occupational Health-Caregiver Office
Job Code
T99911
Shift
Days
Schedule
8:00am-4:30pm
Job Summary
Job Details
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.
As Director of Occupational Health Operations, you will provide strategic and operational leadership for the Occupational Health department, overseeing administrative operations, policy development, budget preparation, financial management, workforce performance, technology and Epic/EMR optimization, space and resource utilization, logistical operations, vendor management, and objectives and key results (OKR) and performance reporting. In this role, you will partner with senior clinical and operational leaders across the organization to advance strategic growth, optimize services and resources, and ensure alignment with Occupational Health, the Caregiver’s Office, and enterprise priorities. You will leverage data, dashboards, financial analysis, and performance metrics to drive accountability, inform decision-making, and continuously improve Occupational Health services across the enterprise.
A caregiver in this role works onsite at CCAC Monday through Friday from 8:00 a.m. to 4:30 p.m., with occasional travel to other Northeast Ohio locations.
A caregiver who excels in this role will:
Direct Occupational Health administrative operations and provide enterprise-wide program support.
Monitor operational and financial performance and develop systems to support daily oversight, compliance tracking, productivity, and continuous improvement.
Develop annual operations OKRs and monitor performance.
Develop and manage budgets across all Occupational Health service lines, including Caregiver Occupational Health Services, Cleveland Clinic AtWork, Caring for Caregivers, and the Center for Workplace Violence Prevention and Caregiver Well-Being.
Oversee billing workflows, accounts receivable, and financial performance.
Develop and oversee dashboards (Tableau), reports, and data analytics for compliance programs, workforce productivity, and departmental services.
Working knowledge of Tableau and dashboard development, to support performance management, data-driven decision-making, and continuous improvement across Occupational Health.
Use data to identify trends, measure outcomes, and support strategic decision-making.
Partner with senior clinical leaders on staffing and schedule optimization.
Manage direct reports, including hiring, onboarding, performance evaluations, corrective actions, annual performance reviews (APRs), and staff development.
Develop and review department and organizational policies that align with the enterprise
Lead EPIC/EMR template management and optimization and collaborate with clinical and IT leaders to improve EMR workflows, technology, and data integrity.
Support strategic growth planning, space optimization, resource allocation, and development of new programs and services.
Support departmental OKRs in alignment with Caregiver’s Office and enterprise priorities.
Provide logistical oversight and ensure effective utilization of departmental resources.
Manage external vendor contracts and agreements, including performance and…