At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Donor Liaison
Location
West Palm Beach
Facility
Florida West Palm Beach
Department
Philanthropy Institute-Philanthropy Institute
Job Code
000663
Shift
Days
Schedule
8:00am-5:00pm
Job Summary
Job Details
Join the Cleveland Clinic West Palm Beach team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Donor Liaison, you will be responsible for facilitating and coordinating all aspects of healthcare visits across the Cleveland Clinic Health System for designated patients and their families, ensuring a personalized and seamless experience. Serving as the primary point of contact, the role includes acting as a liaison between patients, families, and hospital leadership such as Professional Staff, the Ombudsman, Chairs, the Chief Executive Officer, and the Chief Operating Officer to promptly address and resolve concerns. This position requires clear, compassionate, and professional communication along with exemplary interpersonal skills to foster trust and maintain a high standard of service. Coverage for specialty programs includes 24-hour availability, requiring flexibility and responsiveness to meet the unique needs of high-profile patients and their families.
A caregiver in this position works a hybrid schedule Monday through Friday from 8:00 a.m. -- 5:00 p.m., with an onsite evening rotation about four times a year, and light local travel requirements.
A caregiver who excels in this role will:
Facilitate and coordinate all aspects of healthcare visits throughout Cleveland Clinic Health System for designated patients and their families.
Ensure positive relationships with designated patients.
Handle all visit related requests and partners with our IRD group and special program teams to advance the philanthropic and financial objectives of our organization.
Act as a liaison with Professional Staff, Ombudsman, Chairs, CEO and COO to advocate for patients and resolve complaints/issues.
Facilitate communications for patients and their families and expedite release of medical records to and from outside facilities.
Coordinates and expedite hospital visits, direct admissions, hospital transfers and Emergency Department visits.
Handle 24-hour on-call service for specialty program members.
Share relevant data measuring patient activity.
Assist with process improvement and problem resolution and service recovery related to patient service.
Maintain positive working relationships with physicians and all Cleveland Clinic staff interacting with clients of all levels while representing the Cleveland Clinic at the highest level.
Ensure patient's medical visit is an outstanding experience while engaging the patient in a relationship with the Clinic to develop/further the commitment of their support.
Minimum qualifications for the ideal future caregiver include:
Bachelor's Degree in Business Administration, Marketing, Healthcare or a related field, OR equivalent work experience defined as extensive experience with institutional development, account and or patient relations management.
Seven years of experience in an exceptional customer service (preferably health care) environment
Experience with PC based computers/software required, including Microsoft Office Suite
Ability to navigate complex situations while providing a superior patient experience
Ability to function in a stressful environment and know when to…