At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Specialty Sales & Product Development Manager
Location
Beachwood
Facility
Cleveland Clinic Administrative Campus
Department
Reference Lab Sales-Outside-Diagnostics Institute
Job Code
T99101
Shift
Days
Schedule
8:00am-5:00pm
Job Summary
Job Details
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
The Manager of Sales, Product and Service Line will focus on product development, marketing strategy, and go-to-market initiatives rather than direct sales. This role will partner closely with sales, marketing, and other key teams to develop and launch new products and service offerings, support existing laboratory services, and track performance to measure success. Responsibilities include developing marketing materials, sales support tools, and product kits that increase engagement and support new business launches, physician outreach, CRO partnerships, and extended care services. The manager will also help establish business metrics, interpret analytics, and use performance data to identify opportunities for growth and improvement while supporting strategic initiatives and collaborating with leadership.
The ideal candidate will bring commercial laboratory experience, preferably with an organization such as Quest Diagnostics or Labcorp, and a strong understanding of laboratory operations, product testing and development, and the needs of patients, clients, and sales teams. Experience bringing products from development through launch, marketing existing and upcoming laboratory tests, and evaluating the effectiveness of marketing materials and outreach initiatives is essential. This individual should be comfortable developing and interpreting business metrics, translating data into actionable insights, and proactively engaging the appropriate teams to move initiatives forward.
A caregiver in this position works days, 8:00am—5:00pm.
A caregiver who excels in this role will:
Develop new concepts under the direction of the Medical Director, Division Administrator, and Director of Sales and Outreach.
Train the sales managers on the product offerings and work with marketing to develop all the materials needed for the product launch.
Develop concepts which include a mix of co-marketed, co-branded opportunities as well as support and promote the expertise and reputation of Cleveland Clinic Laboratories and Cleveland Clinic.
Interact with all key internal and external stakeholders to pull through the action plan for all new projects and ultimately increase revenue for CCL.
Contribute to sales meetings, presentations and attend required training courses, recognizing the value of one's own contribution to those events.
Develop and maintain knowledge and experience of relevant laboratory methods and technologies.
Adhere to the Cleveland Clinic rules and regulations (i.e. written or implied) and any changes or introductions.
Travel approximately 50% of the time.
Other duties as assigned.
Minimum qualifications for the ideal future caregiver include:
Bachelor's Degree in Business Administration, Healthcare, Education, Medical Technology or related field
Seven years of experience in a Healthcare environment with demonstrated success in sales, marketing or customer service
Excellent clinical knowledge in how laboratory tests support the diagnosis, prognosis and monitoring of patients with specific diseases
Excellent human…