Position Summary
The Maintenance Technician I position ensures the safety, functionality, and upkeep of CCH residential communities by performing routine, preventative, and emergency maintenance. This role is responsible for inspecting, diagnosing, and repairing building systems while gaining proficiency in departmental procedures and industry best practices. The Maintenance Technician I plays a key role in completing work orders, unit turnovers, and general repairs across electrical, plumbing, carpentry, and custodial functions, ensuring all work meets safety and operational standards.
Duties/Responsibilities (Essential Functions)
Performs routine, preventative, and emergency maintenance to ensure safe and functional property conditions, including inspecting, diagnosing, troubleshooting, repairing, and servicing equipment, building systems, and common areas.
Operates necessary tools, equipment, and chemicals in compliance with safety regulations.
Ensures timely completion of resident work orders, unit turnovers, and maintenance tasks, maintaining accurate records of work performed.
Coordinates pre-move-out inspections, communicates scope and timeline with property managers, and ensures units meet readiness standards.
Adheres to OSHA safety standards, hazardous material handling, fire and emergency planning, and lockout/tagout procedures.
Observes all property maintenance plans, ensuring compliance with regulations and organizational policies.
Works closely with property managers, team members, and tenants to coordinate work assignments, provide updates on maintenance progress, and address concerns.
Maintain professionalism and confidentiality in all resident interactions.
Assists with maintaining community common areas, custodial duties, and special maintenance projects as directed by the Maintenance Supervisor or Community Manager.
Responds to emergency maintenance situations, identifies hazards, and reports unusual property conditions or resident concerns to management.
Contributes to a respectful, inclusive, and cooperative work environment that values cultural competency and workforce diversity.
Performs additional responsibilities as needed to support property operations.
Education, Licensure and Certifications
High School Diploma or GED required.
Certifications in professional skilled areas of property maintenance such as HVAC (NATE), Plumbing, Electrical, EPA, CAMT, etc. preferred.
Must have and maintain in good standing, a Colorado driver’s license within 30 days of hire.
Experience
Minimum of 2 years of experience working with tools, equipment, and machinery commonly used in the field (e.g., hand tools, measuring tools, diagnostic instruments).
Minimum of 2 years of experience adhering to OSHA safety standards (e.g., hazardous materials, PPE, confined space entry, fire & emergency planning, lockout/tagout).
Previous hands-on maintenance experience required, especially in an apartment or multi-family setting.
Prior customer service experience working with homeless or low-income population preferred.
Job Competencies
Ability to assess situations, make informed decisions, and solve problems effectively.
Strong interpersonal and assertive communication skills, with an emphasis on delivering excellent customer service. Demonstrates a high degree of emotional intelligence in all interactions.
Understanding of issues related to homelessness and a demonstrated desire to work with underserved populations in a compassionate and professional manner.
Ability to work independently and exercise judgment within established guidelines to complete tasks efficiently.
Ability to communicate effectively with a wide range of stakeholders, including team members, property managers, and residents.
Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
Basic computer skills to document and track work orders, and effectively use software for business communications.
Ability to…