Position Summary
The Patient Navigation Specialist- Vision assists patients in overcoming barriers to care and ensures access to comprehensive vision services. This position serves in the front desk role for our eye clinic, assists patients in obtaining and keeping specialty appointments for care at outside organizations, and performs basic vision screenings to help triage patient care. The role contributes to CCH’s mission by addressing barriers related to transportation, specialty referrals, and health education while fostering a trauma-informed, patient-centered approach.
Duties/Responsibilities (Essential Functions)
• Serves as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma-informed and culturally responsive experience. • Independently initiates and complete comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments, and accurately entering client data into the electronic health record.• Conducts insurance status verification and connects clients to internal insurance enrollment resources when necessary, ensuring continuity of care and financial accessibility.• Assist patients with scheduling eye exams and specialty referrals. Arrange transportation and assist clients in arriving at appointments on time.• Drive and escort patients to specialty referrals for advanced procedures or surgeries that would seriously impair their vision.• Support clinic operations and patient flow by assisting the Ophthalmic Assistant with basic ophthalmic services, including patient screening, visual acuity (VA) testing, taking retina photos, Visual Field, and OCT testing.• Perfom optical-related duties, including eyeglasses adjustments, fitting, and repairs. Plus, entering orders into our system.• Coordinate care activities with the eye clinic team and providers, including volunteer physicians and specialists. Document patient follow-up and treatment compliance using established clinic workflows. Performs other job duties as assigned.
Education, Experience and Job Competencies
• Educationo High School diploma or equivalent required.
• Experienceo One year of experience in a healthcare setting, preferably in eye care, preferred.o Experience with insurance enrollment, clinical or healthcare front desk operations strongly preferred.
Job Competencieso Strong customer service and patient advocacy skills.o Excellent verbal and written communication skills.o Ability to build effective relationships with patients, providers, specialists, and community resources.o Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.o Attention to detail and accuracy in documentation and data tracking.o Ability to identify and address barriers to care and connect patients with appropriate resources.o Demonstrated initiative, accountability, and problem-solving skills.o Ability to work effectively with diverse populations while maintaining professionalism, empathy, and confidentiality.o Ability to work collaboratively in a team-based healthcare environment.
Department Overview & Requirements
• Department Description: The Vision Services department provides comprehensive eye care for individuals experiencing homelessness or at risk of homelessness. Services include eye exams, glaucoma testing, provision and repair of eyeglasses, and patient navigation for specialty referrals and surgical care. The department operates within the integrated model of the Stout Street Health Center, collaborating closely with medical, dental, behavioral health, and pharmacy teams to ensure coordinated, trauma-informed, and patient-centered care.• Location: 2130 Stout St Denver CO- Stout Street Health Center• Schedule: 7:30 AM to 4PM• Driving Requirements: Must have a valid driver’s license and clean driving record for the last 2 years.• Language Requirements: Bilingual in English and Spanish preferred.
Physical…