Position Summary You will provide comprehensive engagement and services within a developed Outreach model to persons who are surviving unsheltered in Denver. Services provided include but are not limited to: provision of basic needs (socks, food, cold weather gear, etc.), and the facilitation and navigation of access to emergency shelter, transitional housing, non-congregate shelters and micro-communities, healthcare services, recovery focused interventions, and treatment services, vocational services, public benefits, and ultimately, stabilization into permanent housing.
Duties/Responsibilities (Essential Functions)
Works collaboratively with homeless service providers in the Denver area to provide optimum coordination, communication, and continuity of services to individuals and households who are chronically homeless, vulnerable, and living in places not meant for human habitation.
Builds relationships with clients with the ultimate goal of non-threatening engagement, information and resource dissemination, case management interventions including but not limited to: facilitating access to alternative/non congregate shelter options when appropriate and available; obtaining identification documents, benefits, and basic needs; addressing acute medical and behavioral health care concerns; reconnecting individuals to previously established relationships with service providers and case managers; referring and facilitating access to longer-term providers of case management, housing, and substance treatment services; and reunifying individuals with family when appropriate. When appropriate housing is not imminent or available, continues to help clients explore ways of improving material and emotional aspects of their lives.
Documents all engagements and services provided to clients and records entries into the HMIS database within 2 business days of the contact. Documents other grant-required information in a timely manner in the formats provided.
Attempts to obtain all needed data elements for HMIS records upon the first encounter whenever possible or gathers such information as quickly as possible for entry of a complete HMIS client record.
Works as a member of the Denver Street Outreach Collaborative (DSOC) to provide face-to-face outreach services to individuals and households who are homeless and surviving unsheltered in public places or places not meant for human habitation. Seeks to engage clients in a trauma-informed and culturally humble way, assist them in recognizing and defining their own service needs, inform them of available services, and help them access those services.
Transports individuals who are homeless using a personal or organizational vehicle.
Accepts referrals from CCH staff and other agencies and works collaboratively with staff of all agencies to provide high quality service. Reports back to referral source in a timely fashion to inform them of client disposition and additional services needed.
Participates in all necessary case conferencing, strategic planning meetings, and huddles to ensure continuity of care.
Identifies individuals and households who are eligible for existing CCH programs and assists clients with connecting to the appropriate intake staff in those programs.
Participates in the Point in Time Survey, the Client Satisfaction Survey, Street Medicine Outreach, Behavioral Health Outreach, Emergency Cold Weather Outreach (sometimes after normal business hours), and other collaborative and community efforts, as needed.
Responds to requests for outreach engagement from HOST and other City entities within 2 days of the contact.
Ensure timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed.
Performs other job duties as assigned.
Education, Licensure and Certifications
High school diploma and/or GED required.
Bachelor’s degree preferred.
Must have and maintain in good standing, a Colorado driver’s license within…