Field/Remote: To be considered for this role you must live in the Ventura/Los Angeles, CA area and be open to travel 75%
About Us:
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
Position Summary:
The Account Executive is responsible for successfully coordinating and installing the Automated Vehicle Registration System (AVRS) products into new and existing clients in our Ventura and Los Angeles Territory. Ideal location to reside is the greater Los Angeles or Ventura area. Additionally responsible for providing training and ongoing support to increase transaction volume, driving AVRS revenue through customer process and product satisfaction, seeking out untapped revenue potential with existing customers, and conveying AVRS value to our customers' management. Learn the ins and outs of our industry-leading tech and show our customers how it can help their businesses!
Responsibilities:
Demonstrate, and apply on a daily basis, a solid knowledge of coordinating a successful pre-install meeting, scheduling and conducting installs, independently and in a timely manner with complete client satisfaction.
Exhibit ability to clearly and tactfully articulate AVRS value and opportunity for existing and potential customers. Integrate work and communications with AVRS Territory Managers to ensure all opportunities can be seized to enhance AVRS revenue.
Provide initial user training and retraining as requested by the client.
Exhibit ability to consistently and, with little assistance, correctly answer in-depth questions, including support of AVRS products, our integration products, and general State BPO/DMV/SOS processing questions in one or several jurisdictions, and make recommendations where appropriate.
Demonstrate the ability to interface directly with the State BPO/DMV/SOS
Provide ongoing customer support by visiting each client on a regular basis, to be defined by management.
Consistently demonstrate the ability to analyze client volume, seek out untapped AVRS revenue opportunity, present AVRS value to key customer stakeholders, and overcome objections to increasing EVR volume.
Maintain frequent communication with Territory Manager (Sales) to maximize utilization by paying attention to individual client needs and/or the reason they contracted AVRS for business.
Initiate, foster, and grow relationships with key client representatives through frequent proactive contact.
Ensure revenue-generating opportunities are acted upon with urgency, being resourceful to find and implement best practices.
Display professional, enthusiastic, and ethical attitude when dealing with client, associates and management.
Complete required reports in a timely and accurate manner as required by the Regional Director of Operations.
Prepare for, participate in, or lead both internal and customer-facing meetings and training sessions as required. These may be with General Managers and/or Dealer Principal, or other executives of AVRS customers or State agencies.
Maintain and grow industry network of key contacts to mine competitive accounts for handoff to Sales team.
Maintain a neat, clean and orderly company vehicle having it serviced at proper intervals
Successfully complete special projects and other duties as assigned by the Regional Director of Operations.
Qualifications:
Ability to develop/gain installation and training expertise of AVRS' EVR products, superior…