Hybrid: To be considered for this role, you must live within a commutable distance to our CDK offices in the following locations: Austin, TX, Hoffman Estates, IL, Portland, OR, and Blue Ash, Ohio
Position Summary :
The Platform Specialist Enablement & Readiness Lead will accelerate the onboarding and ongoing development of Platform Specialists, ensuring the team is prepared with current product knowledge, positioning, and marketing strategy.
Responsibilities and Essential Functions:
Enablement Program Strategy & Governance
Own the Platform Specialist enablement strategy, framework, and governance model.
Develop certification programs, readiness criteria, assessments, and performance standards that ensure consistency and preparedness for Platform Specialists.
Partner with Marketing and subject matter experts to define learning objectives, curriculum requirements, and enablement priorities.
Act as a continuous learner, staying current on industry trends, research, and best practices to evolve training effectiveness.
Establish and manage enablement roadmaps, training calendars, and stakeholder alignment processes.
Onboarding Program Design & Ownership
Design, implement, and continuously improve structured onboarding programs (e.g., 30/60/90‑day plans) that accelerate time‑to‑productivity for new Platform Specialists.
Ensure onboarding programs provide comprehensive exposure to product knowledge, demo proficiency, sales process integration, customer engagement, and role expectations.
Coordinate onboarding delivery with Marketing, Platform Specialist leadership, Sales, and subject matter experts to ensure a consistent and scalable onboarding experience.
Define onboarding milestones, readiness criteria, and success metrics to measure onboarding effectiveness and demo readiness.
Identify onboarding gaps and implement improvements based on learner feedback and performance data.
Continuous Learning & Product Readiness
Develop and manage ongoing learning programs that support product updates, new releases, and competitive positioning.
Partner with Marketing and subject matter experts to ensure Platform Specialists receive timely and relevant training aligned to business priorities.
Conduct ongoing skill-gap assessments and collaborate with leadership to prioritize learning investments and development opportunities.
Ensure training content, delivery schedules, and learning priorities remain aligned with organizational needs.
Demo Excellence Development
Work with leadership and subject matter experts to develop programs that strengthen demo delivery, storytelling, discovery, customer engagement, and value communication skills.
Establish practice opportunities, coaching frameworks, peer learning programs, and readiness activities that reinforce demonstration excellence.
Partner with leadership to identify skill-development opportunities that improve Platform Specialist effectiveness throughout the sales cycle.
Promote consistent adoption of demonstration methodologies and best practices that improve customer outcomes and support revenue growth.
Sales Strategy Alignment
Ensure training programs align with overarching sales strategy and priorities.
Reinforce how Platform Specialists contribute to revenue outcomes and effectively partner with Sales and cross-functional teams throughout the sales process.
Analyze sales performance trends to recommend targeted learning and coaching opportunities for Platform Specialists.
Gather feedback from Sales and Platform Specialists to inform training adjustments, enhancements, and potential Sales/Platform Specialist group training sessions.
Measurement, Analytics & Program Optimization
Work with leadership to define, track, and report on key enablement metrics, including onboarding progress, ramp time, certification completion, learner engagement, and readiness indicators.
Measure program effectiveness through data-driven analysis and stakeholder feedback.
Make evidence‑based learning recommendations to…