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Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com http://Business.com and BroadbandNow.com http://BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.
ROLE OVERVIEW...
The Senior Account Manager, Client Success independently owns and grows a portfolio of client partnerships across varying sizes and levels of complexity within Centerfield’s Home Services division, including larger or more strategically complex accounts. This role serves as the primary client contact and internal account resource, building trusted relationships, understanding performance drivers, and proactively identifying opportunities to strengthen and expand each partnership.
Senior Account Managers are expected to demonstrate a high degree of autonomy, strategic thinking, and accountability in managing their accounts, leading client communication, and coordinating internal teams to move initiatives forward. They maintain a comprehensive understanding of their programs, reporting processes, and outstanding priorities, proactively navigating complex challenges and engaging the Client Success Leadership Team for strategic alignment, significant escalations, or additional support as needed.
CORE RESPONSIBILITIES...
- Own the day-to-day management, performance, and growth of an assigned portfolio of client accounts, including more complex or strategically significant partnerships, serving as the primary client contact and central point of coordination for internal teams.
- Develop a comprehensive understanding of each client's business, objectives, and programs, proactively identifying and prioritizing opportunities to optimize performance, improve operational efficiency, and strengthen overall account health.
- Identify, develop, and pitch incremental growth opportunities, including cross-selling and upselling Centerfield products and services, expanding existing programs, and introducing new solutions aligned with client needs and long-term partnership objectives.
- Drive achievement of annual account revenue targets through proactive account management, strategic growth initiatives, and effective development and execution of client-specific business plans.
- Build and maintain trusted relationships across client stakeholders, including senior-level contacts, developing a deep understanding of their business, priorities, and partnership objectives.
- Maintain a comprehensive understanding of account activity across Media, Sales, Product, Design, and other internal teams to proactively identify factors affecting performance and client experience.
- Own the development, tracking, and achievement of client program KPIs, coordinating cross-functional initiatives and deliverables to drive performance against established objectives and identify opportunities for improvement.
- Lead regular client meetings, including weekly or biweekly discussions as appropriate, to review KPIs, discuss objectives, recommend strategic opportunities, and address outstanding priorities.
- Analyze performance trends, investigate and identify underlying drivers, and translate insights into clear client-facing explanations, strategic recommendations, and actionable next steps
- Lead internal meetings to coordinate client projects and initiatives, translate client requests into clear requirements, align stakeholders on objectives and timelines, resolve competing priorities, and proactively drive execution.
- Maintain strong proficiency in internal systems and processes to…