It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!
When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
The Director, Bereavement Services represents the Bereavement Counselors and the provision of bereavement services on an enterprise level to ensure that delivery of care and utilization of ancillary programs are uniform, compliant and of the highest quality. The Director, Bereavement Services works with Support Services & Patient Experience and clinical leadership to ensure best practices are in place to maximize the patient experience enterprise wide.
Qualifications:
Master's Degree in Social Work, counseling, marriage & family therapy or related field required
Current FL license: LCSW, LMHC or LMFT preferred
Minimum of eight (8) years in Social Work, Counseling, Supervision, Education, and Administration required
Minimum of five (5) years of healthcare mgmt experience required, senior/upper-level management preferred
Experience in program development and planning
Hospice experience preferred
Demonstrated knowledge of Joint Commission standards, AHCA & state regulations, and CMS regulations
In-depth, current knowledge in area of specialty and the ability to translate professional and organizational goals into effective programs
Strong interpersonal, communication (written and verbal), collaboration and conflict resolution skills
Knowledge of systems and change processes
Ability to organize resources appropriately and to work independently with other disciplines within the Organization and the community
Intermittent Driver - Valid driver's license and automobile insurance per Company policy
Ability to travel to off-site locations
Ability to manage multiple priorities simultaneously and handle the emotional stress of the workload
Ability to work independently, exercising discretion and independent judgment
Ability to organize resources appropriately and to work with other disciplines within the Organization
Able to speak effectively and persuasively before groups and individuals at all levels of the Organization Competencies:
Satisfactorily completes competency requirements for this position Responsibilities of all employees:
Represents the organization professionally at all times through care delivered and/or services provided to all clients
Complies with all state, federal, local government regulations, maintaining strong position against fraud and abuse.
Complies with organizational policies, procedures and standard practices.
Observes organizational health, safety and security practices.
Maintains the confidentiality of patients, families, colleagues and other sensitive situations within work environment.
Uses resources in a fiscally responsible manner.
Promotes Chapters Health System through participation in community and professional organizations.
Participates proactively in improving performance at the organizational, departmental and individual levels.
Improves own professional knowledge and skill level.
Advanced electronic media skills.
Supports research and educational activities.
Shares expertise with coworkers both formally and informally
Participates in Quality Assessment Performance Improvement activities as appropriate for the position
Leadership Success Factors:
Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.
Initiative. Originate action to achieve goals.
Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
Planning, Organizing and Controlling. Establish course of action for self-and/or others to accomplish a specific goal, plan proper assignments of personnel and appropriate allocation of resources. Monitor…