Department: Innovation and Technology Department
Salary: $81,226.00 - $116,762.94 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
Responsible for coordinating and administering GIS systems and standards supporting public safety CAD operations across police and fire, ensuring consistent data quality, system reliability, and coverage across both domains. Provides technical guidance and oversight to GIS Analyst staff and serves as the primary point of escalation for complex GIS/CAD issues affecting live dispatch operations.
Major Duties & Responsibilities
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Work requires regular interaction and coordination across CMPD, CFD, other City departments, and Mecklenburg County GIS staff. This position directly affects the reliability and accuracy of data supporting live police and fire dispatch operations, and provides technical leadership that shapes how GIS Analyst staff execute day-to-day public safety GIS work. Work requires providing guidance and technical direction to GIS Analyst staff supporting public safety. This position oversees work quality, training, and coordination of work assignments across police and fire GIS functions, without formal HR-line supervisory authority.
Administers, upgrades, and patches enterprise ArcGIS Server/Enterprise infrastructure supporting police and fire CAD systems
Administers multiple geodatabases, including user access, roles, and permissions, across public safety GIS systems
Sets standards and provides quality control oversight for GIS data feeding CAD systems for both police and fire, including data maintained by other City and County departments
Coordinates and maintains Mecklenburg County ESInet boundary data for NextGen911, covering police, fire, EMS, and PSAP boundaries, and serves as the primary liaison to county and partner agency GIS teams
Provides technical guidance, mentorship, and work direction to GIS Analyst staff supporting police and fire, including training, reviewing work quality, and coordinating work assignments across both departments
Serves as escalation point for GIS/CAD issues that cannot be resolved within the regular update cycle and require immediate correction to avoid impacting live dispatch operations
Liaises with CAD users and support teams to test and coordinate deployment of CAD/GIS updates, ensuring changes are validated before pushing to production dispatch environments
Designs and maintains scripts, services, and automation (Python/arcpy, SQL) supporting GIS Analyst workflows across public safety applications
Creates and maintains ArcGIS Online (AGOL) applications and dashboards supporting police and fire operations
Represents public safety GIS needs in cross-departmental planning, coordinating with I&T leadership, CMPD, and CFD stakeholders on technology goals and initiatives
Provides GIS support to emergency management planning and preparedness, including pre-incident mapping, hazard and vulnerability analysis, critical…