Department: Aviation Department
Salary: $34.40 - $49.43 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
The Security Operations Supervisor oversees implementation of security requirements as stipulated in the Airport Security Program (ASP) and accompanying federal, state and local regulations. Develops, supervises, and participates in airport security and incident response activities of the Security Operations Agents, and Security Operations Coordinators. Supervises and participates in the work of Airport Credentialing Officers. Supervisor specific duties include organizing shift resources, preparing for and responding to minor and/or catastrophic events, assigning and routinely adjusting shift responsibilities, developing and conducting divisional training and administering comprehensive performance reviews. Also, responsible for developing, interpreting and issuing intricate verbal and written instructions. Supervisors must act decisively and exercise independent judgment within established policy, regulations and procedures in a dynamic, high paced airport environment. This position requires the ability to multitask, prioritize responsibilities, establish and maintain effective working relationships with emergency response, law enforcement, internal personnel and business partners while representing the Airport and the City of Charlotte in a professional, customer service focused manner.
MAJOR DUTIES & RESPONSIBILITIES:
1. Act as the primary point of contact and subject matter expert for security and other related incidents.
2. Oversee the appropriate response and investigation of all actual and potential security incidents.
3. Participate in the administration of the Security Notice of Violation which
includes ensuring violations issued by subordinates are compliant with
departmental, local, state, and federal rules, regulations, laws, and security
directives and participate in appeal hearings.
4. Complete security related audits to airport infrastructure and tenants.
5. Oversees airport security related activities on airport property.
6. Oversees security response to alarms, medical and other calls for assistance and incidents on Airport property per appropriate protocols.
7. Assist airport stakeholders with matters related to security and airport
operations.
8. Respond to airport emergencies and incidents, supervise and direct response of
internal and external personnel in accordance with the National Incident
Management System (NIMS), Airport Emergency Plan, Airport Security Plan, and other plans, policies, procedures, and regulations governing emergency
response.
9. Establish and maintain effective working relationships.
10. Act decisively and exercise independent judgment within established rules,
regulations, and procedures, to ensure the safety of persons and security of
property. Respond calmly and effectively in emergency situations. Maintains
situational awareness and takes appropriate action in response to potential
hazards.
11. Liaise with other airport stakeholders to enhance security posture and incident response effectiveness.
12. Communicate effectively verbally and in writing, including operating radio
equipment.
13. Proactively manage…