Department: Special Initiatives Department
Salary: $98,731.00 - $141,926.09 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
The Senior Operations Manager – Office of Youth Opportunities (OYO) is responsible for supervising staff and overseeing the day-to-day operations of the Office of Youth Opportunities within Housing & Neighborhood Services. The position provides operational leadership across youth career experiences, youth development, youth safety, diversion, and related programs, initiatives, and partnerships. The Senior Operations Manager supervises program managers and professional staff while supporting OYO leadership in the implementation of strategic priorities, performance management, resource stewardship, and continuous improvement.
Major Duties and Responsibilities:
Supervise, lead, and coach program managers and professional staff, including development of workplans, assignment of work, performance management, recruitment, and professional development.
Provide day-to-day operational oversight of OYO programs and initiatives, ensuring coordination across youth career experiences, youth development, youth safety, diversion, and engagement efforts.
Translate OYO and City priorities into operating plans, measurable goals, implementation schedules, and clear accountability for program delivery.
Organize and manage performance, data, and reporting systems that allow timely response to stakeholder questions and support ongoing analysis and continuous improvement.
Provide oversight of OYO budgets, contracts, grants, partnerships, and other resources in coordination with program managers and HNS administrative staff.
Monitor program and partner performance, identify operational or compliance concerns, and ensure appropriate corrective action.
Coordinate cross-program initiatives and establish consistent operating practices related to program administration, documentation, reporting, contracting, and partner management.
Conduct research for special studies and projects and prepare reports, recommendations, and implementation plans for OYO and department leadership.
Build and maintain partnerships with Charlotte-Mecklenburg Schools, Mecklenburg County, workforce development organizations, employers, community organizations, non-profit organizations, law enforcement and justice-system partners, higher education institutions, and other stakeholders.
Represent OYO and Housing & Neighborhood Services in cross-departmental initiatives, community meetings, presentations, and partner convenings.
Support OYO leadership in organizational planning and identify staffing, resource, and operational needs necessary to achieve strategic priorities.
Knowledge, Skills & Abilities:
Demonstrated supervisory and leadership experience, including coaching, team development, and performance management of managers and professional staff.
Strong organizational, strategic planning, and project management skills with the ability to oversee multiple programs and competing priorities.
Knowledge of youth development, workforce development, career readiness, youth safety, and diversion programs serving youth and young adults.
Demonstrated experience in program development,…