Job Description:
Overview:
We don’t simply hire employees. We invest in them. When you work at Chatham, we empower you — offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.
Summary:
As a Vice President within Chatham’s Investment Management Operations team, you will drive stakeholder and project management across client onboarding and implementation for our Debt Management product line. You will personally lead a portfolio of client implementations from initiation through completion while helping establish the structure, playbooks, and cross-functional practices that enable Chatham to deliver a consistent, high-quality onboarding experience at scale. Working across clients, Implementation, Coverage, Client Engagement/Sales, and leadership, you will provide clear communication, proactively address risks and dependencies, and help ensure implementations maintain appropriate structure, momentum, and accountability through completion.
In this role you will:
Lead a portfolio of Debt Management client implementations end to end, coordinating activities, milestones, stakeholders, dependencies, and deliverables through successful completion.
Help ensure implementations across the team consistently meet Chatham’s standards for stakeholder communication, project structure, execution, and pace.
Proactively identify implementation risks, delays, and resource constraints and coordinate with appropriate stakeholders to address issues and maintain delivery commitments.
Establish clear, structured communication across client contacts and internal teams, including Implementation, Coverage, Client Engagement/Sales, and other stakeholders involved in onboarding.
Keep internal leaders informed of implementation status, progress, risks, dependencies, and issues requiring additional attention or support.
Build playbooks, repeatable frameworks, and project-management practices that establish consistent implementation standards and reduce the need to recreate processes for each client.
Prioritize across a dynamic pipeline of client commitments, identifying bottlenecks and adjusting resources and priorities to support effective delivery.
Bring clarity to complex or ambiguous situations by defining requirements, responsibilities, decisions, and next steps for clients and internal teams.
Identify opportunities to improve implementation processes and translate lessons from individual client engagements into scalable practices for the broader team.
Your impact:
Create a consistent, efficient, and high-quality onboarding experience that builds client confidence in Chatham and its Debt Management platform.
Partner across Investment Management, Implementation, Coverage, Client Engagement/Sales, and leadership to coordinate complex onboarding activities and maintain alignment throughout implementation.
Strengthen Chatham’s ability to manage a growing number of concurrent implementations by developing scalable processes, playbooks, and operating practices.
Help teams identify and resolve risks and bottlenecks early, supporting Chatham’s ability to meet client commitments while maintaining momentum across the broader implementation pipeline.
Improve transparency and accountability by establishing clear communication around project status, priorities, ownership, risks, and next steps.
Use insights from client implementations to continuously improve onboarding processes and strengthen the overall client experience.
Contribute to Chatham’s long-term ability to significantly expand concurrent onboarding capacity while maintaining high standards for client satisfaction and implementation…