Compensation Pay Range:
$41.93-$50.97
Job Description:
Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.
To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.
Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.
CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.
Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.
Better Outcomes Registry & Network (BORN) Ontario
Funded by the Government of Ontario and administered by CHEO, the Better Outcomes Registry & Network (BORN) is Ontario’s prescribed perinatal, newborn and child registry. BORN collects, protects and enables the use of high-quality health data to support care, reporting, research and health-system decision-making across Ontario. BORN also manages Prenatal Screening Ontario, which coordinates prenatal screening services across the province. BORN’s Technology team operates and supports the applications, infrastructure and digital services that enable secure and reliable collection, management and use of this data.
POSITION SUMMARY
The Senior Technical Analyst is responsible for the operational support, administration, monitoring and continuous improvement of BORN’s applications and technology infrastructure. The role independently investigates complex technical issues, coordinates resolution with internal teams and service providers, supports incident response, and provides trusted technical recommendations to management.
MAIN RESPONSIBILITIES
Provide senior-level technical and operational support for BORN applications and technology services used by internal and external users.
Administer, monitor and support BORN applications, databases, cloud services and technology infrastructure. Independently investigate complex technical issues and coordinate resolution with service providers.
Serve as a trusted technical resource to BORN teams by investigating complex issues, providing technical recommendations and coordinating escalation and resolution with internal teams and service providers
Lead day-to-day technical support operations, including request triage, escalation, user communication and resolution. Analyze service trends and recurring issues to identify opportunities to improve reliability…