Dental and Business Assistant (Full-time)
White River Dental, a Cherry Tree Dental Office | Burlington, WI
White River Dental, a Cherry Tree Dental Office, has a great opportunity for a motivated individual to join our team!
Cherry Tree Dental is changing the face of group dentistry, and we are committed to our dentists, clinical staff, and support team by providing a positive company culture rooted with an unparalleled team synergy. We value and invest in our employees by offering professional growth opportunities, competitive compensation and benefits with a work-life blend.
Why You’ll Love Working Here:
Competitive compensation
Health Insurance - significant employer contributions towards monthly premiums
Dental Insurance (employer-paid)
Vision Insurance
Basic life & long-term disability insurance (employer-paid)
401(k) with employer contribution
Up to 3 weeks of PTO in your first year
Paid holidays
Continuing education opportunities
Employee referral bonus program
A supportive, team-oriented environment
What you'll do:
As a Dental and Business Assistant you will work to enhance the daily operations of the clinic by providing excellent care and communication to our patients.
Dental Assistant Responsibilities:
Prepares, sterilizes, disinfects, and maintains dental equipment, instruments, and supplies
Collects and records patient health histories and x-rays
Ensures patient comfort during dental procedures
Completes charting of treatment information in the patients' dental notes from the doctor as directed
Assist doctor in management of medical and dental emergencies
Delivers postoperative and general oral care instructions to patient
Maintains infection control procedures, patient privacy, and professional interactions with patients and staff
Assist administrative team with customer service functions
Patient Relations & Front Office Responsibilities: Greet and welcome patients in a warm, positive, and professional manner.
Handle patient records confidentially and respectfully, adhering to all HIPAA privacy standards.
Answer phones courteously using excellent customer service skills; relay messages accurately.
Promptly respond to voicemails, emails, and texts from patients.
Provide clear instructions, directions, and thorough answers to patient questions.
Schedule patient appointments and maintain an organized daily schedule.
Create and manage new patient accounts in the Practice Management System.
Verify patient insurance coverage and benefits.
Coordinate communication and workflow between front office and clinical staff.
Manage unscheduled treatment plans and recall lists.
Place appointment reminder calls, texts, or emails.
Maintain a clean, welcoming, and organized front reception area.
Assist in coordinating temporary staffing coverage as needed.
Review treatment plans with patients and explain treatment and payment options.
Education and Experience:
High school diploma or equivalent
Previous experience as a Dental Assistant with front desk knowledge/insurance
Completion of an accredited Dental Assisting Program or dental assistant experience required
Previous customer service or office experience
Proficiency or the ability to become proficient within 90 days in dental terminology and dental software for charting, treatment planning, clinical notes, etc.
Strong verbal and written communication skills
Foster a positive attitude and be a team player
Patient Care Hours:
Monday 9:00 a.m. to 6:00 p.m.
Tuesday 8:00 a.m. to 5:00 p.m.
Wednesday 7:00 a.m. to 4:30 p.m.
Thursday 7:00 a.m. to 4:30 p.m.
Why Burlington?
Burlington offers small-town charm with big-city convenience. Located between Milwaukee and Chicago, it’s known for its scenic parks, vibrant downtown, and family-friendly atmosphere. Residents enjoy outdoor recreation, local festivals, and a strong sense of community with an affordable cost of living and easy access to major metro areas.