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General Description:
Provides technical support and assistance to schools and departments in the selection, installation, operation, administration, and troubleshooting of telecommunications networks within the school system. Complex work is performed within procedures and practices; recommendation of changes to these procedures to occur as needed; the employee coordinates activities with other technical and non-technical staff to minimize negative impact on students and staff members; the employee plans work under general supervision of the team leader. Contacts are regularly and frequently made at all organizational levels within and outside the department; actions impact units outside the department; considerable professional judgment is required.
Job Description:
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Develops technical specifications based on existing and emergent standards to address instructional or administrative management needs for schools and departments.
Provides instruction and training to school personnel on installed hardware and systems.
Provides leadership from design through purchasing and installation of individual projects as assigned
Develops and maintains hardware inventories of all supported networking devices and equipment.
Provides leadership in the design, configuration and implementation of Local Area Networks at OSI layers 1 through 3.
Works with school and department staff to determine the need for telecommunications network changes and coordinates action plans for resolution with the networking team Network Manager.
Provides assistance to school/department network administrator in problem determination and resolution of telecommunications networking issues.
Assists with other functions of the School Technology Support Department that may be identified.
Budgetary Responsibility:
No budgetary responsibilities
Report Preparation:
As requested by the manager
Equipment Operation:
Operate desktop computers, laptop computers, and other peripheral equipment as required.
Must also be able to operate various power and manual hand tools.
Contacts: Principals, Specialists, Teachers
Work Direction:
Not applicable
Supervision: Not applicable.
Decision Making:
Independent decision making capability is required for a variety of operational/security matters.
Formal Policy-Setting Responsibilities:
Will work closely with management and peers in developing standard operating procedures, best practices and security policies.
Physical Demands: The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, reach with hands and arms, handle paper files, records, computer and equipment controls, talk and hear. The employee is occasionally required to stand, walk, sit and drive. The ability to move equipment weighing up to 75 lbs., climb ladders, and work in confined and/or restricted spaces such as wiring closets and above ceiling racks is required. Specific vision abilities required by this job include close vision, distance vision, depth perception, and color perception.
Work Environment:
While performing the duties of this job, the employee regularly works in an office environment. Other work areas include wiring closets, mechanical rooms, server rooms, and other rooms where network cabling and equipment is installed. The noise level in the work environment is quiet to loud. The work areas may be dusty and include construction areas that require hard…