The Infrastructure Supervisor is a leadership role requiring hands-on network infrastructure expertise, leading the infrastructure team and supporting all activities related to the network architecture, including local and wide area networks, cloud infrastructure, servers, storage, datacenter, and cybersecurity. The role designs, documents, maintains, and upgrades existing networks, and monitors systems for performance and integrity, keeping them current on patches, software revisions, and feature sets.
Candidates should be customer-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. This position requires someone who can follow a problem to resolution and assist with providing root cause for severe and recurring issues. A hybrid work schedule offers remote work on Mondays and Fridays. Level and salary commensurate with experience. Level and salary commensurate with background and experience.
Essential Job Functions
Leadership
Serve as a working lead: personally take part in the design, deployment, and support of company networks, ensuring best practices for network resiliency
Supervise a small team of infrastructure engineers, providing day-to-day direction, guidance, coaching, and mentorship
Assign and prioritize work across the team, balance workload between project and operational demands, and contribute to performance feedback and team development
Act as the senior technical escalation point for the infrastructure team and for other support teams, personally resolving complex network and security issues and managing escalated support and incident tickets to ensure proper SLA is maintained and users receive proper follow-up
Participate in the infrastructure budget management process, including vendor quotes, renewals, and hardware/software lifecycle planning
Work with hardware and software vendors to resolve issues and implement new products
Network Engineering & Infrastructure (Hands-On)
Operate and engineer networking technology including routing, switching, subnets, virtual private networks, and software-defined wide area network, and integrate with the computer infrastructure
Schedule and perform upgrades as needed to all infrastructure and security hardware and software
Utilize change management when performing tasks and projects, ensuring proper documentation, knowledge sharing, and communication
Develop and maintain network diagrams and documentation
Maximize network performance by monitoring performance, troubleshooting network problems and outages, and leading root cause analysis for severe and recurring issues
Support, manage, and deploy virtual machines (VMs) and storage solutions
Understand datacenter configurations, ensuring efficient and reliable operations of all physical and virtual infrastructure components
Maintain practical understanding of enterprise technologies such as Email and Email Security (including spam filtering and Advanced Threat Protection), backup and recovery, productivity and collaboration, databases, and various cloud offerings
Maintain an inventory of deployed hardware, software installations, and available equipment
Provide in-person and remote technical support to users
Security, Resiliency & Operations
Maintain a comprehensive understanding of cybersecurity best practices and actively monitor for potential threats to ensure the security and integrity of the organization's systems and data
Conduct regular vulnerability assessments on systems and networks, identify weaknesses, and recommend security improvements
Take part in the implementation and testing of DR infrastructure
Prioritize tasks and projects as required in a fast-paced environment
Participate in an on-call rotation, being available outside regular business hours to promptly address critical incidents
This job description is not intended to be an all-inclusive list of duties and responsibilities of the position. Incumbents will be required to follow any other…