Job Details
Location: Distribution Center - ChristianaCare
Schedule: Full-Time - 8a- 4:30p – Flexibility to work varied shifts supporting 1st and 2nd Shifts
Why ChristianaCare
At ChristianaCare, our Supply Chain team plays a vital role in ensuring caregivers have the products and supplies they need to deliver exceptional patient care. We are seeking an experienced, hands-on Distribution Center Operations Trainer to develop and support our warehouse workforce through training, coaching, and continuous performance improvement initiatives.
Position Summary
The Distribution Center Operations Trainer is responsible for delivering hands-on training and continuous education for warehouse associates across inbound and outbound operations. This role ensures employees are proficient in standard operating procedures, safety protocols, equipment operation, inventory management practices, and quality standards.
The trainer serves as a key resource for onboarding, cross-training, compliance, and workforce development initiatives while partnering closely with operations leadership to improve productivity, reduce errors, and promote a culture of safety and operational excellence. This position supports a flexible schedule to accommodate training needs across multiple shifts.
Principal Duties and Responsibilities
Training and Development
Train new and existing associates on warehouse operations, safety procedures, quality standards, and departmental policies.
Deliver structured training programs for: Inbound operations, including receiving, put-away, inventory control, and cycle counting.
Outbound operations, including order picking, packing, shipping, and distribution processes.
Warehouse equipment, including powered industrial lift equipment, pallet jacks, scanners, and related material handling equipment.
Facilitate onboarding programs for newly hired team members.
Support cross-training initiatives to develop workforce flexibility and operational readiness.
Conduct refresher training and retraining based on performance trends, operational changes, audit findings, or quality concerns.
Performance Monitoring and Coaching
Observe employee performance and provide real-time coaching and feedback.
Evaluate trainee progress and maintain documentation of training completion and competency assessments.
Partner with supervisors and managers to identify skill gaps and recommend development plans.
Assist leadership in reducing operational errors and improving workforce productivity.
Training Program Administration
Develop, update, and maintain: Standard Operating Procedures (SOPs)
Training manuals
Work instructions
Observation and competency checklists
Maintain employee training records, certifications, and compliance documentation.
Ensure training materials reflect current operational processes and regulatory requirements.
Safety and Compliance
Promote a strong culture of workplace safety through training and coaching.
Ensure associates understand and comply with safety procedures and equipment operating standards.
Support certification and recertification programs for powered industrial equipment operators.
Assist in maintaining compliance with organizational policies and regulatory requirements.
Operational Partnership
Collaborate with Operations Leadership to identify process improvement opportunities.
Participate in workforce readiness and continuous improvement initiatives.
Provide recommendations on training strategies to improve efficiency, quality, and service levels.
Flex between first and second shifts based on operational needs and employee availability.
Education and Experience Requirements
Required
High School Diploma or GED.
Minimum of five (5) years of experience in warehouse, distribution, logistics, or supply chain operations.
Strong working knowledge of warehouse processes, inventory control, receiving, shipping, and material handling equipment.
Experience using Microsoft Office applications, including Excel, Word, Outlook, and…