Job Details
ChristianaCare Center for Special Health Care Needs is looking for a detail-oriented, adaptable, and highly organized Medical Office Assistant I with strong communication skills and the ability to proactively solve problems in a fast-paced environment.
ChristianaCare Center for Special Health Care Needs is in Wilmington, Delaware. The Center for Special Health Care Needs provides specialized, comprehensive primary care to adults ages 18 and older living with complex medical and social conditions that originated during childhood. As the only center of its kind in the greater Delaware area, the practice offers an innovative, individualized, and multidisciplinary approach to care, supporting patients as they transition from pediatric to adult medicine.
The Center's multidisciplinary team includes physicians, social workers, nutritionists, physical therapists, and other specialists who collaborate to coordinate comprehensive care. Specialized services include adult cerebral palsy care, the Adult Down Syndrome Program, complex urology care, blood disorder management, and gynecology for women with disabilities.
The Medical Office Assistant I schedules appointments with attention to insurance, greets patients while collecting necessary information, and processes referrals while maintaining confidentiality.
https://christianacare.org/us/en/care/specialty-care/center-for-special-health-care-needs
Work Schedule:
Monday through Friday: 8am to 4:30pm
Why You’ll Love Working at ChristianaCare
Comprehensive, First‑Day Health Coverage:
Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
Generous Paid Time Off
Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
Tuition Reimbursement for Career Growth
Advance your education with up to $5,250 per year in tuition reimbursement.
Grow Your Family with Confidence
We’re here to support every step of your journey to parenthood—whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.
Paid Parental Leave
Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
Retirement Planning & Financial Well-Being
Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.
Duties / Responsibilities:
The Medical Office Assistant I handles payments, verifies insurance coverage, coordinates referrals, and reconciles daily appointments and payments. They manage communications by answering calls, relaying messages, and using EMR systems to coordinate with providers and staff. The role includes updating patients, scheduling tests and appointments, maintaining medical records, resolving patient issues, supporting administrative tasks, and following safety protocols, with additional duties as needed.
Position Qualifications:
High School Graduate or GED required.
Experience in a medical office setting is preferred but not required.
Why ChristianaCare
Are you passionate about making a difference in people’s lives? As a Medical Office Assistant I , you’ll play a key role in supporting daily operations and ensuring a smooth, positive experience for patients and staff. This is more than just a job—it’s an opportunity to be part of a mission-driven team dedicated to excellent service and care.
When we lead with love, excellence is inevitable.
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Hourly Pay Range:…