- Where
- 980 Hammond Drive Atlanta,Georgia
- Level
- Senior
Church’s Texas Chicken
Employee Job Description
Job Title: Senior Director, Technology PMO
Reports To: SVP, Chief Technology Officer
Department: Technology
Revised: September 2026
Job Summary
Responsible for the strategic leadership and executive governance of the Technology Program Management Office (PMO), setting the direction, decision-making framework, and standards that govern how the IT organization prioritizes, resources, and delivers programs and projects across Church’s Texas Chicken’s restaurant operations, infrastructure, and enterprise back office portfolios. This is fundamentally a player-coach role — the Senior Director does not lead from a distance. They personally lead planning and delivery of the organization’s largest, most complex, and most critical programs and projects: developing project plans, running structured alternatives analysis on major decisions, and staying hands-on through execution, while simultaneously setting portfolio strategy and exercising autonomous decision-making authority over risk tolerance and resourcing trade-offs on behalf of the CTO. The Senior Director is accountable for the overall health, predictability, and business value of the technology portfolio, from strategic direction through hands-on, in-the-work execution of its highest-priority initiatives.
Serves as the organization’s senior-most PMO leader and primary interface between Technology and the business, independently building and managing relationships with the most senior stakeholders — including franchise leaders and business-unit executives — without requiring escalation. Comfortable and capable of representing the technology portfolio directly to the Board of Directors and executive leadership team when called upon, translating portfolio performance, risk, and investment trade-offs into clear, decision-ready narratives. As a player-coach, also serves as the organization’s foremost mentor in project management practice — regularly and directly coaching project and program managers in planning, estimation, alternatives analysis, and delivery rigor. Leads a team of program and project management professionals, including Senior Managers, and reports to the SVP, Chief Technology Officer.
Key Duties/Responsibilities
Player-Coach Program & Project Leadership — Personally lead planning and delivery of the organization’s largest, most complex, and most critical programs and projects — directly developing project plans and schedules, owning scope, budget, and stakeholder outcomes — while simultaneously setting strategic direction for the broader technology portfolio. This is a hands-on, in-the-work role, not a purely oversight function.
Project Planning & Alternatives Analysis — Personally conduct and lead rigorous project planning and structured alternatives analysis (e.g., build-vs-buy, vendor and solution options, sequencing, and resourcing trade-offs) for the organization’s highest-stakes programs and projects, ensuring major investment and delivery decisions are grounded in disciplined, well-documented option analysis before resources are committed.
Project Management Mentoring & Capability Building — Serve as the organization’s foremost mentor in project management practice — regularly and directly coaching project and program managers, including those outside direct reporting lines, in planning, estimation, risk management, alternatives analysis, and delivery execution, raising the overall project management maturity of the organization.
Portfolio Strategy & Decision Authority — Own the strategic direction and executive governance of the technology PMO — setting portfolio priorities, decision rights, and risk-tolerance frameworks, and exercising final decision-making authority over program and project approval, resourcing, and prioritization trade-offs on behalf of the CTO.
Executive & Franchise Stakeholder Management — Autonomously build and manage executive-level relationships with the organization’s most senior…