Job Description
The Manager, Hospital to Home and Clinical Programs is accountable for leading a dedicated service team in delivering seamless and timely care that meets the unique needs of clients transitioning from hospital to home, as well as those receiving community-based services. The Manager ensures the team effectively plans, organizes, implements, and delivers high-quality, responsive, and integrated care.
The Manager supports the success of the transitional care program, while also ensuring continuity and excellence across broader clinical services. The Manager develops and retains a high-performing team of front-line staff, providing strong leadership and operational oversight. This includes driving the adoption of effective systems and business processes, supporting clinical accountability, and fostering a collaborative and positive workplace culture.
We are looking for: A Full-Time Permanent Manager, Hospital to Home and Clinical Programs
Hours of Work: Monday – Thursday: 8:30AM to 4:30PM, Friday: 8:30AM to 3:30PM. This is a hybrid work from home role. On-Call is required.
Reports to: Director, Client Services
Compensation
Hiring Salary Range: The salary for this role ranges from $80,000 to $110,000 per year, depending on your skills and experience.
Circle of Care Benefits:
Hybrid Environment: This is a hybrid position, with a mix of 3 in-office work and 2 work-from-home days, offering a balanced hybrid schedule. Our main office at 4211 Yonge Street has subsidized underground parking and is located conveniently on the subway line and GO transit.
Health and Dental Benefits: A robust benefits plan with comprehensive health, dental, paramedical and vision coverage with employer paid premiums to support you and your family through all stages of life.
Retirement Savings Plan: As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions.
Learning and Development: We support your continued growth and learning through paid training and professional development opportunities throughout your career.
Responsibilities
Excellence and Quality Improvement
Manage relationship building and rapport with external partners.
Provide professional leadership to the service team members and ensure employees are fulfilling their mandate and accountabilities.
Ensure that clients and their families experience high-quality, responsive healthcare service and goal-based outcome.
Implement quality assurance and improvement programs, processes, and accountability for the team.
Work closely with the Quality team to ensure timely and accurate data collection, reporting to Sinai Health, as part of ongoing program evaluation and improvement.
Conduct documentation audits to ensure compliance with clinical and reporting standards.
Support the development and implementation of professional practice guidelines and standards across client services.
Monitor program indicators, including time to first service, missed care, client experience, and length of stay use where data is available.
Translate audit findings, client feedback, and performance trends into improvement plans with assigned responsibilities and timelines.
Report program performance, emerging risks, and corrective actions to the Director and relevant partners.
Leadership & Change Management
Actively develop and foster trust-based, collaborative partnerships with external key organizations, including OHAH, funders, and hospitals.
Lead weekly huddles with the Sinai Health team to provide updates on active H2H clients and discuss care plans and barriers.
Participate in case conferences with patients and families where necessary to ensure transparent care coordination.
Support smooth patient discharges and transitions to Ontario Health at Home, self-care, or long-term care.
Identify opportunities to demonstrate Circle of Care’s service assets and commitment to excellence to key partners and funders.
Lead and…