- Where
- Taipei, New Taipei, Taïwan
- Level
- Mid
The Customer Engagement & Business Value Alignment role strategically advises pre-sales teams by shaping services solution strategies that align with business priorities, building trusted relationships to proactively uncover customer needs, and guiding customers with AI solutions, validated designs, architecture frameworks, and vertical use-cases. This role connects services to measurable customer KPIs such as time-to-value reduction, productivity gains, and risk mitigation, clearly articulating how AI solutions can accelerate these outcomes, and develops multi-phase strategic roadmaps that translate business objectives into actionable adoption journeys, enabling transformation through CX Professional Services while leading CX Services solution components in complex, multi-architecture customer opportunities. In Solution Architecture & Portfolio Leadership, the position identifies new and expansion opportunities using customer and vertical data and insights, leads the pre-sales services solution process by defining the vision-including current state, desired end state, and deployment sequencing-co-develops scalable, multi-architecture solutions balancing delivery effectiveness and cost, collaborates with internal teams and ecosystem partners for comprehensive implementations, and demonstrates architect-level understanding of at least two Cisco technical domains along with broad knowledge of the entire Cisco portfolio. For Sales Enablement & Opportunity Development, the role partners with Sales to identify and pursue high-value transformational opportunities aligned with Cisco's Premium Services strategy, qualifies the services pipeline by understanding customer challenges and desired outcomes, identifies opportunities where AI-driven solutions provide a competitive advantage, leads CX services components in RFI/RFP responses for assigned opportunities, and guides Deal Acceleration and Strategic Engagement Teams to expedite deal progression. In Delivery Alignment & Post-Sales Continuity, the role ensures seamless handoffs to delivery teams, maintains alignment to support solution realization, stays aware of delivery capabilities, trends, and demand, and remains lightly engaged post-sale to support solution realization and capture success stories.
What You’ll Do:
•Drives pre-sales of services solutions for multiple small or medium complexity accounts, working within established frameworks and collaborating with cross-functional teams; focus of work is on execution and refinement of existing overall solution design
•Work is focused on cross-functional, complex, multi-architecture domain engagements
•Uses a strong understanding of Cisco’s core technologies and how they apply to customer needs, applying best practices and standard architectures to solve business problems, leveraging AI for enhanced outcomes
•Impact is typically within a region, business unit, or customer segment; Influences the quality, efficiency, and effectiveness of delivery at the Theater level by creating accurate scope, level of effort, and timing expectations for engagements
•Advises customer’s IT and/or OT decisions at senior leadership levels (e.g., Sr. Director, VP), aligning solutions that integrate AI capabilities with business priorities
•Applies industry and domain knowledge to identify customer needs and tailor Cisco offerings to support strategic goals
•Builds trust and credibility through consistent engagement and outcomes requirements, contributing to long-term relationships
•Supports adoption and expansion efforts by aligning solutions with customer value drivers and transformation plans
•Supports CX-related RFP/RFI responses by contributing technical inputs and aligning solution components with customer needs in partnership with Sales and Service Sales teams
•Applies AI and automation within established frameworks to support scalable solution design, optimize internal project delivery processes, and ensure delivery feasibility
•Contributes to…