- Pay
- $116–157k
- Where
- Research Triangle Park, Caroline du Nord, États-Unis d'Amérique
- Level
- Mid
The application window is expected to close on: 10/29/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. Citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government DOD Security Clearance.
Meet the Team
This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues, handling technical problems within specific technologies and architectures such as SDWAN across a broad range of problem complexity. The role involves collaboration with customers, partners, engineering, and internal team members to drive resolution and continuous improvement, and contributes to product quality by submitting bugs, defects, and quality issues to Engineering. Additionally, the position uses and enhances lab environments and digital intellectual capital to deepen expertise, support troubleshooting, and scale solutions across the team, while using TAC AI capabilities, software, automation, and diagnostic tools to support quality and efficiency, and proactively identify and address issues. The role may also include mentoring peers and team members for individual and team development.
Your Impact
In this role, you will serve as a cornerstone of our technical support strategy, operating as both a hands-on expert and a strategic liaison. Your work will go beyond simple case resolution; you will be instrumental in shaping the customer experience by identifying systemic issues, championing innovative tools, and mentoring the next generation of technical talent. By leveraging your deep product knowledge and analytical rigor, you will ensure our solutions remain resilient, efficient, and customer-focused.
Minimum Qualifications:
Must be eligible for a current U.S. Government Security clearance
5 years proven experience in Cisco networking (combination of Enterprise Networking, Security, Data Center or Collaboration)
Cisco Certified Network Administrator (CCNA), Cisco Certified Networking Professional (CCNP) or equivalent skills
Preferred Qualifications:
Be experienced delivering Cisco standard methodologies within our customer's infrastructure.
Proficient in SDWAN, R/S, and wireless technologies focused in SDWAN delivery.
Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners.
Leverage good communication, consulting and customer relationship skills to create productive collaborations.
Have the capacity to see and articulate a vision that inspires change!
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Pourquoi Cisco?
Chez Cisco, nous révolutionnons la façon dont les données et les infrastructures se connectent et protègent les entreprises à l’ère de l’intelligence artificielle et au-delà. Nous innovons sans crainte de manquer quelque chose depuis 40 ans pour créer des solutions qui optimisent la collaboration entre les humains et la technologie dans les mondes physiques et numériques. Ces solutions offrent aux clients une sécurité, une visibilité et des analyses inégalées sur l’ensemble de l’empreinte numérique.
Alimentés par la profondeur et l’étendue de notre technologie, nous expérimenterons et créons des solutions significatives. Ajoutez à cela notre réseau mondial de personnes fonceuses et d’experts, et vous verrez que les possibilités de grandir et de bâtir sont illimitées. Nous travaillons en équipe, en collaborant avec empathie pour réaliser de très grandes choses à l'échelle mondiale. Parce que nos solutions sont partout, notre impact est partout.
Nous sommes Cisco, et notre…