The application window is expected to close on: 12/30/2026 This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.
Hybrid in RTP, NC or Boxborough, MA (2-3 days in Office)
Meet the Team
The Webex Contact Center FedRAMP team builds and operates secure, reliable cloud services for U.S. government customers. We partner closely with application engineering, security, compliance, and infrastructure teams to support the Webex for Government environment and deliver services that meet strict availability and control requirements. The team is made up of cloud operations, platform, and security-minded engineers who thrive in a highly regulated, high-visibility environment. What’s exciting about this team is the opportunity to improve reliability and automation at scale while helping power mission-critical services for government users.
Your Impact
This role will deploy, operate, and maintain resilient AWS and Kubernetes-based infrastructure and microservices that support the Webex for Government environment. You will monitor service health, troubleshoot complex incidents, and help restore service quickly in a 24x7 production environment. You will automate repeatable operational work and infrastructure provisioning to improve safety, efficiency, and consistency across deployments. You will strengthen platform security and compliance by supporting identity and access management, logging, hardening, vulnerability remediation, and FedRAMP continuous monitoring activities. You will collaborate across engineering, security, and compliance teams to identify operational risks, improve reliability, and build documentation, runbooks, and incident reports that make the environment easier to operate.
Minimum Qualifications
Bachelor’s Degree, combined with 5 years of experience in Computer Science, Engineering, or a related technical field, or Master's Degree in Computer Science, Engineering, or a related technical field, combined with 3 years of experience
Software development or automation experience using Java, Go, Python, or a comparable programming language, including testing, troubleshooting, and maintaining code.
Experience supporting cloud infrastructure, production services, DevOps, platform engineering, or Site Reliability Engineering in AWS.
Experience with Linux administration and troubleshooting application, system, or networking issues in production or production-like environments.
Experience with Kubernetes, Docker, microservices, and cloud-native application deployment/troubleshooting, including Git, CI/CD pipelines, and infrastructure-as-code/automation (e.g., Terraform, Python, Bash, or Go).
Preferred Qualifications
Experience operating services in a FedRAMP, government cloud, or other regulated environment.
Experience using logs, metrics, dashboards, and alerts to troubleshoot production services with tools such as Prometheus, Grafana, CloudWatch, CloudTrail, Elastic Stack, or Splunk.
Experience supporting CI/CD pipelines and automated production deployments using tools such as GitLab or Jenkins.
Experience with highly available, multi-region distributed systems, capacity planning, and disaster recovery.
Strong written and verbal communication skills with experience creating runbooks, troubleshooting guides, operational procedures, and audit documentation.
Experience participating in an on-call rotation, production incidents, root-cause analysis, or post-incident reviews, with an understanding of Incident Commander responsibilities.
Pourquoi Cisco?
Chez Cisco, nous révolutionnons la façon dont les données et les infrastructures se connectent et protègent les entreprises à l’ère de l’intelligence artificielle et au-delà. Nous innovons sans crainte de manquer quelque chose depuis 40 ans pour créer des solutions qui optimisent la collaboration entre les humains et la technologie dans les mondes physiques et numériques. Ces solutions offrent aux clients une sécurité,…