The Non-Financial Regulatory Reporting Operations Director provides strategic leadership for the NFRR function across global operations. This role defines the operational roadmap to ensure regulatory reports are accurate, complete, and submitted timely in compliance with internal and external expectations. The Director oversees the implementation of a scalable control framework, including monitoring, validation, and sustainable remediation practices, leads the development of governance structures, escalation protocols, and issue management strategies. The Director collaborates with senior leaders in Compliance, Risk, Technology, and business to ensure alignment with enterprise goals and regulatory developments. They sponsor transformation initiatives that drive automation, standardization, and continuous process improvement. This role provides executive-level updates on operational risk, control effectiveness, and regulatory trends. As a people leader, the Director is responsible for succession planning, talent development, and fostering a culture of accountability and risk awareness across multiple teams.
Key Responsibilities:
Strategic & Functional Leadership: Manage multiple regulatory reporting teams or a large, complex functional area.
Design, oversee, and evaluate operating strategies to create efficiencies and reduce regulatory risk to the institution.
Share responsibility for budget, policy formulation, and long-term planning.
Sponsor and drive large-scale transformation initiatives to enhance data integrity, automation, and operational resilience.
Governance & Risk Management: Oversee the end-to-end control environment for the function, ensuring robust pre- and post-submission controls, issue management, and sustainable risk mitigation.
Chair senior governance forums, manage escalations, and ensure regulatory remediation expectations are clearly set and enforced.
Provide executive-level updates and insights into operational risk, control effectiveness, and regulatory trends to senior management.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Stakeholder & Regulator Engagement: Act as a key liaison and build relationships with senior partners in Compliance, Risk, Technology, and Business to align on expectations and drive process improvements.
Lead engagement with regulators and auditors for any complex queries, concerns, or examinations related to regulatory reports, ensuring transparent and accountable communication.
Negotiate internally at a senior level and communicate management reports to recommend the next course of action.
People & Team Management: Provide full people management responsibility for a team of SVPs, VPs, AVPs and rest staff, including performance management, career development, and succession planning.
Build an effective leadership team through hiring, coaching, and motivation.
Identify and sponsor development opportunities for key individuals, ensuring a diverse talent pipeline at all levels.
Qualifications:
Extensive and well-established track record in Operations, with specialized expertise in regulatory reporting, coupled with substantial, proven leadership experience managing and developing high-performing teams.
Proven record of achievement in leading and managing large, multi-layered teams in a complex, matrixed organization.
Deep understanding of global regulations, operational processes, and the end-to-end regulatory landscape.
Extensive experience in project management, process improvement, strategic planning, and driving large-scale transformation.
Strong interpersonal and communication skills with a proven…