The Program Manager is the operational backbone of the AI Product Development Lifecycle (PDLC) Working Group. This role bridges day-to-day POD supervision with broader engagement-level management, serving as the primary point of escalation for program execution and senior stakeholder contact. Responsible for definition, governance setup, and implementation of critical AI PDLC initiatives, the PM drives accountability and engagement while ensuring all Pods execute within the program's strategic framework.
#1. MD-level interaction is expected on a regular basis.
Key Responsibilities
● Governance & Execution
Establish governance aligned to PM Taxonomy; adapt based on evolving requirements
Coordinate all POD meetings: cadence, agendas, takeaways, action tracking
Maintain alignment to the approved engagement strategy
Define program objectives and develop structure and controls for successful delivery
● Reporting & Communication
Publish RAG status to Exec Sponsors and Operating Committee; manage escalations
Develop executive-level progress dashboards based on plan and risk analysis
Set direction and drive pace through clear, effective communication
Capture and document lessons learned; share best practices across the team
● Risk & Issue Management
Maintain consolidated RAID log; ensure timely escalation and mitigation
Provide challenge to status reports to highlight risk and ensure accuracy
Proactively identify opportunities to manage risk through streamlining
Execute active risk management with complete impact assessments
● Stakeholder & Team Leadership
Build strong relationships with MD-level and senior program stakeholders
Manage, mentor, and coach team members; identify high performers
Manage program resourcing strategy; escalating to senior leadership when needed
Drive accountability and engagement — hold oneself and team to deliverables
● Enterprise Program Management Tools
Experience using enterprise program management tools to plan work, track milestones, manage dependencies, and monitor delivery across complex initiatives.
Ability to maintain accurate project records in tracking systems, including status, risks, issues, decisions, and action items.
Use project tracking data to produce clear reports for senior stakeholders and identify delays or risks that require escalation.
Program Management
Requirements:
5-8 years managing complex projects/programs following a structured methodology
Independently lead complex programs within broader initiatives; medium-to-high risk, LOB-wide scope
Guide, influence, and direct individuals through matrix management to achieve common goals
Solve complex problems; turn incomplete/conflicting inputs into tactical action plans
Acts as change catalyst; embodies strong team leadership and mobilization skills
PMP or PRINCE2 certified (or within 1 year); MS Project, Word, Excel, PowerPoint
Preferred Qualifications (All Levels)
Experience managing AI/ML or digital transformation programs within financial services
Familiarity with AI Product Development Lifecycle governance and POD-based delivery structures
Background working with Operating Committees and executive governance bodies
Proficiency in Agile, SAFe, or hybrid delivery methodologies
Experience with Citi PM tools: Jira, Confluence, SharePoint, MS Project
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Job Family Group:
Project and Program Management ------------------------------------------------------
Job Family:
Program Management ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Primary Location:
Tampa Florida United States ------------------------------------------------------
Primary Location Full Time Salary Range:
$103,920.00 - $155,880.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical,…