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Overview: The Digital Channels department is composed of two operating units, Digital Payments and Digital Banking. Each operating unit has a set of responsibilities and functions as set by policies and procedures.
The Digital Channels Coordinator works independently and performs various functions across the two operating units. Principal duties & responsibilities will be set based on the primary unit assignment and department requirements. Note: responsibilities/duties will be assigned by direct supervisor and may vary as directed by department management.
The Digital Channels Coordinator adheres to department guidelines, policies, procedures and regulatory requirements while maintaining maximum level of quality, timeliness of work and providing optimum client service and satisfaction.
This position requires the exercise of discretion and independent judgment, within the scope of the individual's authority, with respect to matters of significance to the Bank. In addition, the role requires that employee cross train across the operating units.
What You'll Do:
Digital Payments Unit Principal Duties & Responsibilities:
Preforms wire callback verification.
Works the wire production queues to ensure exception transfers are dispositioned in a timely manner.
Works the wire internal ticketing queues.
Works the ACH internal ticketing queues.
Process ACH files (bank/client files).
Works the ACH Non-Post application.
Create/edit ACH originator profiles within the ACH application.
Performs start-of-day & end-of-day balancing with Federal Reserve, Core, & foreign exchange correspondent.
Processes and supports foreign exchange wire transactions and related foreign currency payment activities in accordance with established procedures and service levels.
Supports FX Wire Room and SWIFT service activities, including transaction processing, research, exception handling, and reconciliation.
Writes, processes, reconciles, and accurately balances large-dollar transactions in both foreign and domestic currencies.
Researches and assists with the timely resolution of complex client and operational issues related to foreign exchange activities.
Participates in testing and implementation activities for foreign exchange products, payment applications, system upgrades, and enhancements.
Maintains current knowledge of foreign exchange payment processes, wire transfer requirements, sanctions screening requirements, and relevant industry developments.
Assist department management with weekly/monthly department reports.
Digital Banking Unit Principal Duties & Responsibilities:
Works the online banking and bill pay enrollment queue.
Works the Digital Banking, ATM, MRDC, & CityTel internal ticketing queues.
Works the EFT internal ticketing queues.
Ensures compliance with Regulation E, Visa and all associated network rules, bank policy & procedures, as they apply to cardholder disputes.
Conducts dispute as defined by policy and procedure.
Oversee the network and suspense general ledger accounts
Completes EFT reports within established deadlines.
Completes Online Banking reports within established deadlines.
Reviews new business debit cards to ensure card profile was set-up correctly. If applicable, follows up with account officer on new account documentation.
Performs research and reconciliation of all closed disputes. Ensures entries to the applicable GL and write-off
general account are accurate.
Reviews disputes to ensure all investigative steps are taken to minimize loss to the bank and presents all claims
greater than $1000.00 or employee an employee to Enterprise Risk…