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Overview: The Digital Payments Supervisor is responsible for the leadership, administration, and operational oversight of the Bank's Digital Payments department, with primary responsibility for domestic and international wire transfer operations and foreign currency (FX) operations. The role ensures payment activities are completed accurately, timely, securely, and in compliance with applicable laws, regulations, sanctions requirements, Bank policies, procedures, and established service levels.
The position oversees the department's daily operations, including Wire Operations, FX Operations, ACH Operations, card operations, transaction and card dispute processing, Transaction Support, payment investigations, reconciliations, exception management, system administration, operational reporting, and related payment services. Primary emphasis is placed on Fedwire, SWIFT, foreign currency payments, FX trade support and settlement, payment repairs, returns, recalls, and complex operational escalations.
This position exercises discretion and independent judgment within the scope of the individual's authority and is responsible for maintaining a knowledgeable, cross-trained organization capable of supporting the Bank's evolving payment operations. The role partners with Treasury Management, Treasury, LOB partners, Compliance, Sanctions, BSA/AML, Fraud, Enterprise Risk Management, Finance, Technology, and vendors to support operational effectiveness, regulatory readiness, client service, and strategic initiatives.
What You'll Do:
Provides leadership and operational oversight for the entire Digital Payments department, including Wire Operations, Foreign Exchange Operations, ACH Operations, card operations, transaction and card dispute processing, Transaction Support, payment investigations, and related payment services, with primary focus on Wire and FX Operations.
Oversees daily departmental activities, ensuring transactions, exceptions, reconciliations, investigations, and service requests are completed accurately, timely, and in accordance with established service levels, policies, procedures, and regulatory requirements.
Provides primary operational leadership for domestic and international wire transfers, including Fedwire, SWIFT, payment repairs, returns, recalls, cancellations, investigations, exceptions, and high-value transaction escalations.
Provides primary operational leadership for foreign currency payments and FX operations, including trade support, settlement instructions, confirmations, payment messaging, reconciliations, exceptions, investigations, and coordination with internal and external settlement partners.
Oversees payment screening and escalation processes to support compliance with sanctions, BSA/AML, fraud prevention, and other applicable control requirements.
Establishes and monitors departmental operational standards, performance metrics, service levels, quality measures, segregation of duties, dual controls, and transaction approval requirements.
Maintains a strong control environment by identifying operational, compliance, settlement, financial, and client-impacting risks and implementing appropriate controls, monitoring, escalation, and corrective actions.
Serves as the primary escalation point for complex wire, FX, payment investigation, settlement, system, client, and business partner issues.
Ensures timely and accurate completion of departmental reconciliations, settlement balancing, general ledger review, outstanding item follow-up, and operational reporting.
Develops and maintains escalation procedures, contingency plans, disaster…