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Job Description
SUMMARY: The Business Systems Manager plans, directs, and oversees the City’s enterprise applications and business systems. This position works with City departments to evaluate business needs, improve processes, and implement technology solutions that support and enhance effective service delivery to internal and external customers.
The manager is responsible for application support, system implementations, integrations, reporting, vendor coordination/management, and the supervision of assigned staff. The position establishes priorities and ensures business systems are reliable, secure, and aligned with City objectives.
The business systems manager augments business team capabilities as senior advisor/technical lead and subject manager expert.
ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
· Manages the daily operations of the business systems function, including application administration, support, maintenance, upgrades, integrations, and reporting.
· Supervises assigned employees; establishes performance expectations, assigns work, evaluates performance, identifies training needs, and supports professional development.
· Partners with department leadership and system owners to identify business requirements, evaluate existing processes, and recommend improvements.
· Develops and maintains a prioritized work plan that balances operational support, system improvements, and project commitments.
· Oversees enterprise applications supporting functions such as human resources, payroll, finance, permitting, utility billing, fleet management, public safety, municipal court, and document management.
· Leads system implementations and major enhancements, including requirements gathering, configuration, data conversion, testing, training, deployment, and transition to ongoing support.
· Develops work plans related to data conversion validation, testing and training for the enterprise team and business stakeholders to ensure successful implementations.
· Establishes application support procedures, service expectations, escalation practices, and documentation standards.
· Coordinates the investigation and resolution of complex application issues, recurring problems, and service disruptions.
· Oversees interfaces and integrations between systems to support accurate, timely, and secure data exchange.
· Coordinates the development and maintenance of reports, dashboards, and data extracts to support departmental operations and management decisions.
· Works with department data owners to improve data quality, establish validation practices, and resolve data discrepancies.
· Coordinates application access and security roles with system owners and appropriate IT personnel, consistent with approved access requirements.
· Establishes change management practices for application configuration, releases, upgrades, and integrations, including testing and business approval.
· Manages vendor relationships, monitors service delivery, escalates unresolved issues, and evaluates vendor performance.
· Assists with software selection, procurement, contract review, licensing, renewals, and budget development.
· Maintains an inventory of supported applications, integrations, licensing requirements, support arrangements, and system lifecycle needs.
· Coordinates with Infrastructure Services and IT Support Services to resolve issues and support system availability, performance, security, and recovery.
· Ensures application procedures,…