Application Instructions
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Number of Positions: 1
Position Overview
Reporting to the SVP, Growth & Revenue, the Director, Campaign Operations will play a critical role in helping City Year bring an ambitious campaign to life, translating campaign goals into coordinated action across the organization.
This is an exciting moment to join City Year as we build the systems, rhythms, and shared momentum needed to rally people around a bold vision for growth and impact. The person in this role will own the campaign management system, creating the governance structures, operating rhythms, reporting tools, and accountability mechanisms that keep campaign leadership informed, stakeholders aligned, and teams focused on achieving campaign objectives with clarity and energy.
Success in this role requires exceptional organizational leadership, strong analytical capability, operational rigor, executive presence, and the ability to inspire action through influence, clarity, and structured accountability.
This is a Boston based position and required to be in the office 3 times a week.
Job Description
Minimum Qualifications
Bachelor’s degree or equivalent combination of education and experience
Minimum 8–12 years of progressive experience in campaign management, fundraising operations, strategic operations, program management, revenue operations, or organizational effectiveness
Experience supporting complex, multi-year fundraising campaigns or large-scale organizational initiatives
Demonstrated ability to build credibility and manage accountability with senior executives, board members, campaign volunteers, donors, and cross-functional leaders
Strong analytical, facilitation, executive communication, forecasting, and performance management skills
Demonstrated ability to coordinate multiple priorities, workstreams, risks, dependencies, and stakeholders across a matrixed organization
Strong understanding of constituent relationship management systems, campaign reporting tools, dashboards, and data governance practices
Authorized documentation to work in the United States of America
Responsibilities
The Director leads the campaign’s operating system, ensuring the campaign has clear governance, meeting cadences, decision-making structures, and follow-through across all major workstreams. This role manages campaign dashboards, milestones, action items, risks, dependencies, and accountability tools so leaders have visibility into progress and teams remain focused on the highest-priority work. The Director also partners with Development and campaign leadership to maintain campaign forecasts, pipeline visibility, stakeholder engagement plans, and leadership-ready reporting. This includes translating data into practical insights, coordinating key touchpoints with campaign leaders, volunteers, donors, ambassadors, and board members, and strengthening the workflows, templates, and processes that help the campaign move with urgency, confidence, and shared momentum.
Stakeholder Engagement and Operational Excellence
Build engagement plans and calendars for campaign leaders, volunteers, donors, ambassadors, board members, and other key stakeholders.
Coordinate communications, briefings, touchpoints, and leadership follow-up
Design practical workflows, templates, tools, and processes that improve consistency, efficiency, and campaign execution
Campaign Management, Governance, and Accountability
Lead the campaign’s operating rhythm, including governance, meeting cadences, decision-making, and follow-through
Manage campaign dashboards, milestones, action items, risks, and dependencies to ensure clear ownership and accountability
Monitor progress against goals, identify barriers, and escalate risks or resource needs with recommended next…