At Clarios, we are producing the world’s best batteries, essential for the evolving future of transportation. Our advanced, low-voltage batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. Ready to drive sales growth and strategic impact at Clarios across the EMEA region and beyond? Take on the challenge and join our Customer Excellence team as a Commercial Excellence Professional (m/f/d)!
Power your future with Clarios and explore the possibilities with us.
As Commercial Excellence Professional (m/f/d) you will play a key role in driving best-in-class customer satisfaction by delivering fast, data-driven insights and continuously improving customer and operational processes. You will leverage AI, advanced analytics, automation, and next-generation digital tools to develop smarter and more predictive solutions, while building strong customer relationships and driving a culture of continuous improvement.
We are currently seeking a motivated and adaptable individual to join our team on a temporary basis for 2 years. This is a great opportunity to gain valuable experience in a dynamic environment while contributing to meaningful projects.
The position will be based in our EMEA Headquarter location in Hanover, Germany .
What you will do
As Commercial Excellence Professional (m/f/d), your responsibilities will include:
Drive the adoption of AI, automation, advanced analytics , and next-generation digital solutions to enhance customer experience and operational efficiency
Support customer projects and service improvements through a centralized approach, standardizing and optimizing core processes and leveraging benchmarking activities
Coordinate customer-related supply chain requirements , including Claims KPIs
Ensure achievement of defined customer and operational KPIs , including on-time quantity fill and claim management
Drive and support customer satisfaction and claim management through close collaboration and proactive communication with customers
Centralize and enhance reporting , increasing the use of AI and state-of-the-art digital tools
Prepare import and export declarations , including declarations for other Clarios branches, as well as relevant export documentation
Develop, monitor, and continuously improve KPIs to ensure delivery performance towards customers
Identify and support continuous improvement and cost-saving initiatives
Challenge existing ways of working and act as a catalyst for change , helping embed a culture of continuous improvement and innovation
What makes you a good fit
Completed apprenticeship/ secondary education or degree in logistics, sales or administration
Min. 3 years of working experience in a sales, production or logistics environment
Strong communication and analytical skills
Good working proficiency in Microsoft Office, Word, Excel
Good knowledge of Power BI, AI, SAP ECC/HANA and BW
Fluency in English and German, both written and spoken
What we offer you
As a technology leader with strong brands (i.e. VARTA® and OPTIMA®), Clarios notably lives on the creativity, capability and satisfaction of its employees. Therefore, we offer people with drive and power many good reasons to join us:
Exciting professional tasks and challenges in a diverse international future-oriented environment with strong commitment to integrity, values, social engagement, and sustainability.
Arrange your working hours and breaks flexible via our flexible working hours model and combine your professional and private life even better according to our above average number of vacation days , mobile work policy and company kindergarten.
A competitive remuneration package , including additional payments as well as company pension scheme.
Your well-being is very important to us: Take advantage of our preventive health care offers such as fitness center , physiotherapist , modern office environment, healthy canteen , team and company events or hobby clubs.
Stay fit…