The Recruiting Operations Manager is a key strategic leader on Clark’s Human Resources team who will oversee the end-to-end operational lifecycle for both professional and campus recruiting while directly leading and developing a team of HR Coordinators. This role ensures an exceptional experience for candidates, recruiters, and hiring managers by driving operational rigor, systems optimization, and team performance.
Team Leadership & Operations
People Leadership: Lead, mentor, and empower a team of HR Coordinators responsible for supporting day-to-day recruiting, scheduling, and onboarding operations.
Workload & Resource Management: Manage capacity, task allocation, and daily workflow execution across campus and professional recruiting tracks.
Coaching & Growth: Provide regular feedback, training, and ongoing professional development to build capability across the coordinator team.
Process Management
Campus Recruiting Program Management: Manage logistics and planning for major candidate events and initiatives, including early ID summits, summer associate programming, competitions, student ambassador programs, and interview day processes.
Background & Drug Oversight: Facilitate smooth candidate progression through background and drug checks; evaluate and refine screening policies for efficiency. Manage the background vendor and collaborate with Clark Safety on the drug test vendor partnership.
Recruitment Lifecycle: Own and refine the end-to-end recruitment process, incorporating hiring manager feedback for continuous improvement. Ownership of campus and professional recruiter manuals.
I nterview Process : Ensure a consistent process for campus and professional interview days creating an outstanding experience for candidates. Host and execute onsite campus candidate interview days in McLean and a consistent process and experience nationally.
Experience Quality: Survey candidates to identify friction points and ensure an industry-leading candidate experience.
Standardization: Maintain the enterprise job description database to ensure brand and role consistency across all of Clark.
Systems Optimization: Partner with HRIT to drive the continued improvement of recruiting tools, including leading the implementation and workflow integration of ServiceNow for the campus recruiting inbox to streamline incoming inquiries, track SLAs, and automate candidate/university support. Additionally, oversee ongoing optimizations for Workday Recruiting and Handshake to enhance the user experience for candidates and recruiters.
CRM Implementation & Management: Implement new recruiting CRM and ultimately overall system ownership and user experience.
Onboarding: Lead coordination of all pre-hire onboarding ensuring the appropriate processes and execution for finalizing paperwork, IT and work equipment, candidate communications etc.
Campus Branding & Logistics
Campus Interview Experience: Continuously refine the campus interview day experience - from candidate logistics to onsite hospitality - ensuring a consistent national standard.
Brand Collateral & Logistics: Manage and refresh campus branding materials, including physical displays and promotional giveaways. Design and execute the nationwide logistics strategy to ensure event assets arrive accurately and on time.
Strategic Planning: Partner with the Campus Recruiting Leader to design the annual career fair strategy, including event selection and registrations.
Metrics & Analytics
Performance Dashboards: Organize, track and analyze recruiting metrics, providing actionable insights via monthly dashboard updates.
Budgetary Control: Manage all recruiting budgets, including professional and campus cost-per-hire, summer associate bill rate and individual school budgets.
Work Location & Schedule
Full-Time Onsite: This position requires full-time, in-person presence in our McLean, VA office to manage physical event collateral, host candidates, and lead the local team. Remote, hybrid, or…