Purpose:
To coach, inspire and develop the Retail Store Teams (and Departmental Business) in delivering a true brand experience for Clarks consumers.
To coach, inspire and develop the Store Teams in driving volume and generating strong profits for the business, while clearing aged stocks quickly and effectively
To take ownership of building the brand aligned to the commercial strategy across the retail estate
To take ownership of the total store handling KPI’s, delivering on set objectives across monthly, quarterly.
To manage positive and constructive relationships with mall operation managers.
Accountabilities:
Monitor & ensuring all store are operating as per SOP and Guideline
Mange & ensure operational efficiency in each store
Review & Work for improving of enthusiastic and professional standard of customer service
Providing leadership by example & direction to all employees
Manger inventory control and meet or exceed inventory goals
Providing decision making with clear direction for performance improving or solve problem
Setting employee and team goals and appropriate rewards for achievements
Recruitment, training, development and succession of high performing, results driven associates
Coach, monitor and develop team member for improved performance and recognize excellent
Conduct performance appraisals for and coach development for staff on a regular basis
Coordinate & manage quarterly stock take flow procedure & completion
Key Outputs/Results: -
Brand visibility, image and awareness in the store and competitor
Retail/ Outlet management and high standards of customer service
Highly motivated, professional and effective team
Proven track record in managing retail stores, sales driven operation savvy
People oriented and administration
Essential Knowledge:
In-depth knowledge and experience of Malaysia Retail market
Proven track record in managing multiple stores
Experience in people behavioural development and leading successful teams
Experience in building and developing (coaching) store team member
Knowledge of wider retail and sales environment and current trends
Technical Skills:
Planning and organising
Commercial awareness
Drive and self-development
Time management and delegation
IT literate; ability to use excel, word, PowerPoint
Fluent in English, Bahasa and preferable with Mandarin (written and oral)
Business agility in a fast-moving retail environment
Working independently, using initiative and judgement to lead decisions
Excellent communicator
Successful Experience:
Area management experience 2+ years
Retail experience in a footware, apparel 2+
Experience in Malaysia retail market 2+ years