The Role – DM Europe
Lead store teams in our Outlet and Full price channels across multiple European Countries to consistently deliver KPI’s. Implement the retail strategy for aligned area to drive performance & deliver commercial targets. Motivate and develop high performing and engaged store teams to maximise trading opportunities whilst consistently delivering and protecting the brand experience.
Lead performance of area, lead team to implement appropriate actions to achieve budget and targets whilst controlling costs. Key measures include, sales, conversion, CSAT and all controllable costs
Deliver area sales, margin, overhead and consumer satisfaction targets in line trading plans and profit growth targets to secure delivery of the retail region plan
Plan, review and take appropriate action maximise commercial and people opportunities and mitigate risk for overall area performance
Oversee the execution the seasonal trade plans in stores, ensure the successful delivery of communications and to deliver a seamless consumer experience
Deliver the brand and consumer experience through Store Manager and teams, review and respond to insight and reporting to deliver desired satisfaction, retail standards and experience in-line with brand objectives to deliver a consistent experience
Create the conditions that deliver a highly competent, energetic, engaged and motivated workforce of both Store Managers and wider Retail teams, who are committed and aligned to delivery outcomes
Develop and support teams to achieve high performance and progression within the company and ensure there is clear successions plans in place whilst addressing any performance concerns with professionalism and speed
Support Store Managers through visible leadership, demonstrate and role modelling behaviours to lead and manage teams to deliver required performance
Keep abreast of industry trends, innovations and influence change as appropriate
Actively share learnings, successes and best practice with peers / business
What you’ll bring
Extensive travel across Europe – min 3 days in the field conducting store visits to drive performance
Language skills – As our HQ is based in the UK, it is essential candidates have excellent speaking and written English skills in order to clearly communicate with line manager and business partners.
Other languages are desirable
Must be able to manage time effectively and be a clear communicator, able to balance multiple priorities whilst maintaining focus on driving performance
Experience of store fleet expansion in European countries is desirable.
Significant retail management experience and knowledge of the retail industry
Significant experience of managing a team to deliver results
Experience of managing P&L account
Excellent planning and organising skills
Experience of delivering budgets and targets
Good knowledge of and experience in managing people processes
Good performance management skills – maximizing individual performance to deliver results
Good understanding of consumer and product segmentation
Very good understanding of consumer and product segmentation
Excellent financial ability, experience with Management Accounts, Budgets, Forecasts, Sales, Margin,
Good Leadership skills, ability to influence, challenge, work collaboratively and engage teams at all levels
Ability to problem solve and manage conflict situations
What We Offer
Competitive salary
Career development and progression opportunities
Supportive and collaborative culture
Comprehensive benefits package
Why join us?
At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.
About Clarks
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time, it was ground-breaking: a combination of…