Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.
POSITION SUMMARY
The Regional Terminal Manager reports to the Director of Operations and oversees oversized home shipments from all home building facilities within the region, leading a staff of four team members and approximately 200 toter and pilot vehicle operators. This role is accountable for overall terminal performance, including driver operations, dispatch execution, safety outcomes, customer experience, and financial performance, and leads Driver Supervisors, Safety, and terminal staff to ensure reliable, safe, and efficient delivery. Responsibilities include but are not limited to scheduling/permitting, operator training, hiring, payroll, maintenance, incident investigations, risk management, budgeting, and maintaining FMCSA compliance requirements.
ESSENTIAL JOB FUNCTIONS
Own end-to-end terminal performance, including delivery execution, utilization, and service levels; drive on-time delivery and resolve operational disruptions
Oversight of transportation equipment and personnel, including staffing, utilization, and workforce planning
Lead weekly rapid-fire reviews with leadership to drive accountability and performance improvement
Ensure alignment between dispatch, driver supervisors, and field execution
Lead hiring and participate actively in the interview and selection process for drivers and terminal staff
Drive early tenure retention and driver reliability
Hold leaders accountable for performance management, including coaching, discipline, and termination decisions
Evaluate practices, procedures, and facilities to assess risk and adherence to Federal Motor Carrier Safety Administration (FMCSA) Regulations
Oversee LYTX (telematics) performance and ensure coaching and corrective actions are executed
Conducts investigations to determine the root-cause for any incidents within the region; analyze, follow-up, and close action items, and retrain regionally for all vehicle accidents involving company personnel and/or equipment
Familiarity with shipment options, legal issues, government regulations, and safety procedures is required, as is knowledge of geography, mathematics, and computer applications
Develop and implement policies and procedures, ensuring consistent execution of company policies, processes, and expectations
Manage personnel activities and schedules and oversee shipment coordination and routing
Recommend solutions to issues, improvement opportunities, or new prevention measures
Report operational statistics to Senior Management
Own terminal financial performance, including budgeting, forecasting, and P&L management; oversee operational costs, productivity, and documentation to improve profitability
Resolve customer issues, escalations, problems, and complaints to protect service, relationships, and satisfaction
Partner with internal and external stakeholders to support business development and growth opportunities
Partner with the Regional Safety Managers, Safety Lead, and Corporate in reviewing/analyzing safety and operational functionality and developing future strategies
Maintain a working knowledge on all FMCSA regulations and state specific regulations by reviewing pending and upcoming…