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Clear Channel Outdoor
Job Summary:
The Collections Manager, Direct Business, leads a team of 10 collectors and manages an accounts receivable portfolio exceeding $100 million across the Out of Home and Airports business segments.
This role oversees daily collection activities within company policy and delegated authority, using an outbound collections model to optimize days sales outstanding (DSO) and minimize credit exposure. The Collections Manager applies sound financial judgment to balance credit risk with business growth, and partners with Sales, Billing, and Finance leaders to resolve issues promptly while delivering exceptional service to internal and external customers.
This position is based on-site at the Business Services Center in San Antonio, Texas, and supports multi-state territories across the U.S.
Job Responsibilities
Leads daily collections activities to drive productivity, teamwork, and exceptional customer service.
Prepares and owns the monthly cash collections forecast for the Direct Business portfolio, partnering with collectors to develop customer-level projections.
Compares forecasted collections with actual results, analyzes variances, and implements improvements to strengthen forecast accuracy.
Reports cash collection forecasts, days sales outstanding (DSO), and past-due trends to the VP, Business Services, and business leadership.
Monitors accounts receivable aging, DSO, and cash flow to identify gaps, prioritize collection strategies, and improve portfolio performance.
Establishes and monitors key performance indicators (KPIs), goals, and processes to strengthen collector performance and collections efficiency.
Coaches and develops team members, providing the training, tools, resources, and feedback needed to succeed.
Assigns, delegates, and coordinates work to meet departmental objectives.
Promotes and reinforces consistent use of CCO tools, models, and processes in alignment with the company’s Mission, Vision, and Values.
Collaborates with leadership and cross-functional teams to resolve issues, improve processes, and achieve enterprise and departmental goals.
Builds strong partnerships with Sales and Operations through regular communication and meetings to align priorities and support collections.
Manages complex, high-risk, and exception accounts, escalating matters beyond delegated authority for review and approval.
Performs other duties as assigned.
Job Qualifications
Education and Certifications
Bachelor’s Degree preferred or equivalent combination of education, training, experience, or military experience.
Work Experience
Minimum eight (8) years’ experience in collections required, preferably in B2B.
Minimum three years of experience in a leadership role.
Shared Services Center or Business Services Center environment strongly preferred.
Experience with A.I. tools preferred.
Skills
Strong understanding of collection laws and regulations, including the Fair Debt Collection Practices Act (FDCPA) and other compliance requirements.
Strong knowledge of technologies, analytics, methodologies, and practices in the relevant discipline.
Advanced skills in all Microsoft applications (i.e., Word, Excel, Outlook, and PowerPoint).
Experience with GetPaid, Workday, Salesforce, and Billtrust applications preferred.
Excellent communication and relationship-building abilities
Competencies
Achievement Orientation: Focusing efforts on meeting challenges and achieving high quality results consistent with the organization's goals.
Client Focus: Providing service excellence to internal and/or external clients.
Decision Making: Using critical thinking, good business sense, and organizational values to make decisions involving varying levels of risk and ambiguity.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and effectively gets…