CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.
The Senior Manager, Operations Program Strategy will build and lead the operating system that enables CLEAR’s field organization and Aviation leadership team to execute consistently and scale effectively. You’ll own the standards, program governance, strategic planning, initiatives organization, and change management that connect Central Operations with the field—ensuring programs are ready before launch, priorities stay aligned, and change lands successfully across all Aviation programs.
What you'll do:
Drive Central Operations strategic planning and rhythms of business, including OKRs, program management, Monthly Business Reviews, annual planning and budgeting, and cross-functional strategic initiatives
Build and lead CLEAR’s Operations change management and field communications framework, ensuring changes are thoughtfully planned, clearly communicated, appropriately sequenced, and consistently executed across a distributed field organization and leadership team
Define and maintain CLEAR’s field operating standards, including SOPs, role expectations, quality assurance frameworks, and accountability measures across the field organization
Lead program governance for Operations, establishing clear stage gates, readiness criteria, launch requirements, feedback loops, and field intake processes that enable successful execution of new programs and initiatives
Serve as the integration point across Aviation programs, aligning cross-functional stakeholders and sequencing field-facing priorities to create a consistent operating experience and minimize competing demands on field teams
How you'll measure success:
Field adherence to operating standards and quality assurance measures
Program readiness and successful execution of field launches against defined milestones
On-time delivery and progress against Operations OKRs and strategic initiatives
Adoption and execution of operational changes across CLEAR locations
What you're great at:
6-8+ years of experience in operations, program management, strategy, or a related function within a high-growth, complex, or distributed operating environment
Leading complex, cross-functional programs end-to-end, creating structure from ambiguity and establishing clear owners, milestones, dependencies, and accountability
Building scalable operating processes, standards, and governance that create consistency without slowing down the business
Influencing across functions and levels of an organization through exceptional communication, sound judgment, high EQ, and the ability to drive alignment without direct authority
Managing multiple strategic priorities simultaneously with exceptional organization, attention to detail, and follow-through
How You'll be Rewarded:
At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.
We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match.…