Since 2016, we at Clear Junction have been providing regulated, end-to-end payment infrastructure that financial companies rely on. Built on proprietary in-house technology, our solutions are designed to effortlessly meet the complex, growing demands of the global financial sector. Our footprint spans the UK and mainland Europe with a dedicated team of over 150 fintech professionals. Our success speaks for itself: recognised as the UK's fastest-growing, founder-led, privately owned business, we are proud to be featured on both The Sunday Times 100 List and the Financial Times Top 100 fastest-growing companies in Europe.
About the Role
The Pre-Sales and Client Implementation Manager bridges Sales, Onboarding, Relationship Management, and technical delivery, designing tailored solutions for prospective and existing clients and guiding new clients through a smooth implementation and activation journey. Acting as the primary product and solutions expert for client-facing teams, this role works closely with Risk, Compliance, Product, Legal, Client Operations and IT to ensure every solution is compliant, clearly understood by the client, and delivered successfully from proposal through to go-live and beyond.
Key Responsibilities
Designing Client Solutions
Partner with Sales and Relationship Management to understand the needs of prospective and existing clients and design tailored solutions.
Create and track Client solution descriptions from the point of the initial assessment to post implementation adoption
Deliver product, service and solution presentations, acting as the primary subject matter expert for client queries.
Work with Risk, Compliance, Product, Legal, IT and other teams to ensure solutions are compliant and fit for purpose.
Provide activation and post-go-live support during the initial “hypercare” period, coordinating resolution of any issues.
Gather client feedback during and after implementation to inform continuous improvement.
Client Onboarding & Implementation
Translate approved commercial proposals into structured implementation roadmaps.
Support Sales and Relationship Management throughout onboarding, setup and activation – including client calls, gathering client information, and ensuring clients understand the solution and each stage of the onboarding process.
Help clients navigate key onboarding milestones, flagging where information or decisions are needed to keep implementation on track.
Coordinate internal approvals for non-standard client requests, working with relevant teams.
Develop the agenda for, and participate in, client handover calls to ensure a smooth transition to ongoing account management.
Oversee end-to-end onboarding, including account setup, technical integration and sandbox readiness.
Identify, manage and escalate implementation risks, bottlenecks or delays as needed.
Knowledge, Documentation & Collaboration
Develop and maintain client-facing and internal implementation documentation, templates and onboarding materials.
Contribute to the internal knowledge base on products, services and implementation processes.
Act as an internal subject matter expert and consultant for client-facing teams.
Partner with the Product team to develop and deliver training on new products, services and processes.
Collaborate closely with Product, Operations, Legal and IT teams to share insights and improve processes.
Requirements
Experience
4+ years of experience in fintech, payments, banking or financial services, ideally within a client-facing solutions, pre-sales, implementation, onboarding, customer success or product-related role.
Demonstrable experience working directly with B2B clients, understanding their business requirements and translating these into practical product or service solutions.
Proven experience managing or coordinating end-to-end client implementations, from requirements gathering and solution design through onboarding, technical integration, activation and post-go-live…