Print & Fulfilment Manager | Waterlooville | Giftpro
Permanent | Full-time, on site | Competitive salary
Run the floor, lead the team and make sure every order arrives as premium as the venue it comes from.
Giftpro is the UK’s leading gift voucher and e-commerce platform for hospitality. We print, personalise, pack and post physical vouchers and gift products for our clients, and we’re looking for a Print and Fulfilment Manager to run that operation day to day.
This is a hands-on role. You’ll work alongside a permanent team of two, scaling up with seasonal staff for our peaks around Christmas, Valentine’s Day and Mother’s Day.
Requirements
What you’ll do
Plan and schedule daily print runs across our two Xerox Versant presses for same-day dispatch
Keep the presses and Fiery print servers maintained and available, working with suppliers on servicing
Quality-check every order for colour, alignment, personalisation and finish
Own the print, fold, pack and dispatch process, including daily Royal Mail dispatch and courier liaison
Manage warehouse storage and picking of client merchandise, including click and collect
Investigate fulfilment errors and fix the root cause
Line manage two direct reports, and recruit, train and lead seasonal staff through peak
Manage stock levels, forecasting and ordering of card, envelopes, packaging and consumables
Report fulfilment KPIs to the General Manager and keep colleagues updated on order status via HubSpot
Keep the print and packing areas safe, and deliver improvements to process, speed and capacity
What you’ll bring
Experience managing a print, production, fulfilment or warehouse operation
Experience leading a small team, ideally including seasonal staff
A methodical, detail-focused approach with an eye for print quality and stock control
Strong planning skills and the ability to hit firm dispatch deadlines
A practical, hands-on style
Working pattern: In November and December, shifts move to cover Monday, Saturday and Sunday, with flexibility on the remaining two days.
Benefits
Why Giftpro
Because great work deserves great rewards. Here’s what’s in it for you:
Competitive base salary
25 days holiday, plus bank holidays and your birthday off
Private medical cover
Health cash plan
Life assurance
Access to the Calm wellbeing app
Perkbox employee benefits platform
Enhanced parental leave
Cycle to work scheme
Volunteering days
Employee Assistance Programme
Ongoing learning, development and career progression across the ClearCourse Group
Ready to join us? Apply now and help make every Giftpro order arrive looking as good as the venue it came from.