Senior Implementation Engineer I
Department: Professional Services
Level: IC – Mid-Level
Location: Bangalore
Type: Full-Time
Reports To: Tech Manager
About Cleo
Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving — from order to cash, procure to pay, and everywhere in between.
Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain.
Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops.
The Opportunity
Understand customer requirements and propose solutions by SA.
Own end-to-end EDI and integration implementations for enterprise customers.
Configure integrations, support UAT, and build expertise toward Solution Architect roles.
What You'll Do
Configure EDI, API, and communication protocols (AS2, SFTP, VAN).
Build, test, and troubleshoot business processes, ERP integrations, and data mappings.
Implement REST/SOAP APIs with OAuth and security controls.
Support customer workshops, UAT, and issue resolution.
Apply performance, security, and implementation best practices.
What You Bring
Required
B.E./B.Tech with 2–4 years of EDI, B2B integration, or middleware experience.
Knowledge of ANSI X12, EDIFACT, AS2, SFTP, APIs, and ERP integrations (SAP preferred).
Experience with BPS, data mapping, REST/SOAP APIs, OAuth, and UAT.
Strong troubleshooting and customer-facing implementation skills.
Supply chain domain, legacy B2B tools, or AI tool experience is a plus.
Preferred
Experience with supply chain domains: retail, grocery, 3PL/logistics, or manufacturing
Prior exposure to legacy B2B tools (Sterling, Gentran, OpenText) — helpful for migration projects
Familiarity with AI tools for documentation, analysis, or delivery acceleration
Behavior Competencies
Initiative & Innovation- Ability to be proactive and develop new ideas
Level 2: Initiative - Takes initiatives within their area of responsibility to accelerate finding solutions. Detects problems, escalates with proposed solutions.
Leadership & Management - Ability to work within or lead a team
Level 1: Team Oriented - Actively cooperates with team members, shares knowledge proactively, and seeks advice when needed.
Planning & Organization- Ability to manage tasks and activities
Level 2: Scheduling- Determines a course of action by breaking it into smaller steps, planning and resourcing each, and adjusting for potential problems.
Customer Focus- Ability to manage relationships with customers
Level 2: Customer Oriented- Understands the needs of external customers and keeps them in mind when taking actions or making decisions.
Interpersonal Communication- Ability to communicate effectively with people
Level 2: Active Listening & Empathy- Listens to others' points of view through verbal and non-verbal communication. Formulates own views while understanding others'.
Achievement Focus- Ability to achieve objectives
Level 2: Persistence- Meets targets and fulfills agreements even when adverse circumstances prevail. Stays focused and resourceful under pressure.
Solution Finding- Ability to analyze situations and find accurate solutions
Level 2: Information Acquisition- Identifies gaps in available information and provides solutions for fixing them. Takes new information into account and modifies understanding accordingly.
People Focus- Ability to account for the…