Onsite Systems Administrator
Phoenix, AZ | Field Based | Full-Time | $24 to $30/hr
Some problems can't be fixed from a remote session. That is where you come in. cloudIT is a growing Phoenix-based Technology Service Provider delivering IT, cloud, and security services to clients across 10 states and 3 countries.
We are hiring an Onsite Systems Administrator to be the technician our clients see when something needs hands-on attention. Most of your day is spent at client offices: one hour you are bringing a network back online, the next you are replacing a failed server drive or walking a client through what you fixed. Between visits, you help our service desk with remote escalations.
Responsibilities
Onsite Support
Visit client sites daily to diagnose and resolve hardware, software, server, and network issues
Respond to onsite emergencies like network outages and failed equipment
Install and configure Windows and Mac workstations, servers, switches, firewalls, access points, phones, and UPS units
Work in network closets and server rooms: cabling, rack and stack, labeling, and cleanup
Be the onsite hands for our senior engineers, NOC, and project teams
Systems
Support Microsoft 365, Active Directory, Entra ID, Windows Server, and virtual environments
Stage and test equipment before deployment, and handle vendor RMAs for failed hardware
Work remote escalations from the service desk between scheduled visits
Clients and Team
Explain what you found and fixed to clients in plain language
Document your work clearly in ConnectWise and IT Glue
Mentor Tier 1 technicians and Field Specialists and bring them along on site visits
Qualifications
2 to 4 years of IT support experience (field, onsite, or MSP experience is a big plus)
Strong troubleshooting across Windows, macOS, Microsoft 365, servers, and networks
Solid networking fundamentals: TCP/IP, DHCP, DNS, VLANs, switching, and wireless
CompTIA A+ or a Microsoft Fundamentals certification , plus willingness to earn an associate-level certification within your first year (training provided)
Valid Arizona driver's license , clean driving record, and reliable transportation
A professional, friendly presence and clear communication
Able to lift 50 lbs, climb ladders, and work in tight spaces
Network+, SonicWall, Fortinet, VoIP, VMware, Veeam, or cabling experience is a plus
Schedule
Monday to Friday, 8:00 AM to 5:00 PM, with an on-call rotation
Daily local travel to client sites across Phoenix
Compensation and Benefits
$24.00 to $30.00 per hour , based on experience, overtime eligible
Medical, dental, and vision insurance
401(k) with company match
Paid certification training, paid time off, and room to grow
Ready to take IT on the road?
If you like solving problems face to face, we want to hear from you.