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Lead and provide expert guidance in the implementation, configuration, support, and optimization of Workday Absence and Time Tracking solutions for our customers. This role will serve as a senior SME, engaging with customers to understand their strategic business goals, advising on best practices, and ensuring that Workday solutions are designed and delivered to the highest standard. The role is instrumental in driving quality, scalability, and innovation across projects, while driving the growth and capability development of the consulting team, ensuring regional teams align with global best practice and delivery quality outcomes to our customers.
Key Responsibilities
Lead complex and strategic Workday HCM implementations, overseeing design, configuration and delivery across Absence and Time Tracking. Lead customer discovery and requirement workshops.
Lead, support and develop junior resources in delivering Workday Absence & Time Tracking solutions to global customers.
Review and validate solution designs and configurations across workstreams to ensure quality and consistency.
Oversee project execution within the country Absence & Time Tracking team, ensuring adherence to best practices and customer expectations.
Manage and mentor team members, ensuring alignment with global delivery standards.
Plan and manage practice building activities with the Global Domain Lead.
Act as a key point of contact for Workday Absence & Time Tracking expertise within the country-based delivery teams, ensuring consistency with global standards. Contributes to the overall Absence & Time Tracking strategy.
Engage with internal and external stakeholders to align delivery with customer expectations and global best practices.
Contribute to the evolution of methodologies and reusable assets to enhance delivery excellence. Ensure country-based teams adhere to governance frameworks and compliance requirements.
Lead Sales and business development efforts in region under guidance from Global Domain Lead & Sales, responding to RFP’s, responding to proposals (including scoping and estimating) and pitching to customers. Supports global thought leadership and marketing activities to promote CloudRock.
Awareness of the needs of resource management and builds effective working relationship with resource management to optimise the placing of regional domain teams onto projects. Responsible for managing supply and demand of resources, driving skills and career development and working with resourcing to resource projects.
Collaborate with global teams to ensure smooth project delivery and knowledge sharing across regions.
Actively manage in conjunction with Country Talent Manager and Global HR, local Absence & Time Tracking needs within relevant domain.
Actively manage work across the team, contributing to efforts to support optimum utilisation, monitoring/reporting/escalation of forecast vs actuals and proactive management of bench time.
Ensure necessary performance review activity, including feedback is operating the team, connecting both with proactive employee development discussions. Contribute to the certification planning for the global domain.
Any other duties which may reasonably be assigned from time to time
Necessary Experience
Strong hands-on (SME) experience in Workday Absence & Time Tracking implementations working with global customers. Good understanding of other domain areas.
7+ years in Workday.
Workday Implementer Certifications for Absence and Time Tracking.
Awareness of multi-country HR, Payroll and Fins operations, policies and compliance requirements.
Experience in managing a team or acting as an SME within a Workday consultancy.
Experience delivering Phase 1, Phase X and optimisation projects across all stages of the project lifecycle.
Demonstrated ability to triage and resolve complex…