As a purpose-driven, certified B corporation, Clover is leading the way for conscious businesses by demonstrating care for all stakeholders and moving the world forward. We are committed to lowering our environmental impact and meeting our sustainability targets, by providing kids and adults with healthy, nutritious, and delicious products that are made with care for animals, people, and the planet.
ABOUT THE ROLE
We are a leading dairy bottling and distribution company providing premium dairy products to customers across the region. With 288 employees operating across three facilities — including our production plant, warehouse, and corporate offices — we’re committed to operational excellence, product quality, and innovation.
We are seeking an experienced Desktop Support Technician to provide exceptional end-user and systems support across all locations. The ideal candidate is a proactive, problem-solver who excels in both Windows and macOS environments, understands the unique demands of a manufacturing setting, and thrives on ensuring technology uptime across all business operations.
A DAY IN THE LIFE
The Desktop Support Technician plays a key role in maintaining Clover’s technology infrastructure across its multi-site operation. This position provides Tier 1 and Tier 2 support for all end users, covering desktop systems, printers, copiers, mobile devices, and critical production systems, including Route Accounting, and Warehouse Mobility technologies.
This role demands excellent problem-solving, communication, and time management skills, with a proactive approach to maintaining uptime in a fast-paced, production-driven environment. Early morning and occasional weekend/on-call availability are required to support 24/7 plant operations.
KEY RESPONSIBILITIES
End-User Support & Help Desk
- Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals (Windows, macOS, iOS, Android).
- Complete and update help desk tickets with detailed resolution notes and supporting documentation.
- Follow up with users to ensure root-cause resolution and long-term issue prevention.
- Provide backup support for servers, applications, and network-related issues as needed.
- Deliver responsive, customer-focused IT support with professionalism and empathy.
- Support remote employees and distributors using VPN, RDP, and other secure remote tools.
Systems & Application Support
- Support and maintain Google Workspace accounts.
- Support and troubleshoot Route Accounting handheld devices and Warehouse Mobility systems
- Monitor, maintain, and schedule preventive maintenance for mission-critical IT equipment.
- Ensure all IT maintenance contracts, warranties, and service agreements are current and updated in the help desk.
Hardware, Software, and Network Operations
- Install, configure, and maintain Windows 10/11, macOS, and Office 365 environments.
- Support and manage VoIP phone systems, printers, scanners, and A/V setups for conference rooms.
- Maintain inventory of IT assets, hardware, and peripherals; track software licenses and renewals through the help desk system.
- Set up and manage cellular devices for employees; review usage reports and identify cost-saving or technology upgrade opportunities.
- Assist in network and server administration, including Active Directory management, user provisioning, and file share permissions.
- Coordinate with the infrastructure team on network connectivity, Wi-Fi performance, and hardware replacement cycles.
Documentation & Compliance
- Create and maintain up-to-date IT documentation, including configurations, policies, and procedures.
- Ensure compliance with IT security, FDA/GMP, SQF, and data protection standards.
- Document all processes related to job duties within the IT Documentation Directory.
- Participate in audits and ensure adherence to cybersecurity and compliance protocols.
Operational & Vendor Support
- Provide early shift coverage to align with production…