Why Choose Clúid?
At Clúid Housing, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:
A Dynamic Working Environment : Thrive in a supportive, innovative, and collaborative workspace.
Good Remuneration : Receive a salary that aligns to your skills and impact.
Flexible Working Arrangements : We support work-life balance with flexible working options.
Comprehensive Training and Development Opportunities : Grow professionally with our continuous learning opportunities.
Strong Employee Benefits : Enjoy 22 days of holiday (+closed for 3 additional days over Christmas), + Good Friday and 1 annual Me day as well as access to an Employee Assistance Programme, and more, ensuring you feel valued and supported.
An Inclusive Culture : Be part of an organisation that values diversity and Inclusion, recognised with a Silver Award from Investors for Diversity with a number of active employee resource groups.
About Us:
Clúid Housing is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.
Role Overview
Role Overview:
Position: Operational Excellence Coordinator
Reporting to: Operational Excellence Manager
Location: 159 -161 Sheriff Street Upper, Dublin 1 & Hybrid
Contract: Specific Purpose
Salary: €45,830 - €63,017 per annum DOE
The Operations Department:
The Operations Department is dedicated to delivering essential services to our residents, including allocations, rent calculation and collection, and tenancy management. Additionally, we provide estate services and support community development activities to promote well-kept, friendly neighbourhoods.
Operations is also home to our Housing Advice Centre, 'Clúid Works' in-house repairs service, and the Operational Excellence team, who contribute to maintaining the quality of services we provide to our residents and ensuring our properties are safe and maintained to high standards.
As Clúid Housing continues to expand rapidly, our team supports the Commercial Development Department in acquiring new properties. These properties are carefully selected to be well-designed, well-built, and located where they are most needed.
Clúid teams operate nationally to align with our provision of homes across every county in the country. We strive to lead in innovation and the development of exemplary services that prioritise resident satisfaction, value-for-money, and compliance with the AHB Regulatory Standard.
The individuals in the Operations Department are deeply passionate about their work and are motivated by the direct, positive impact our services have on residents' lives. Our colleagues are known for being resourceful, conscientious, caring, and outcome focused.
Operational Excellence Coordinator
The Operational Excellence Coordinator plays an integral role in the development and implementation of new and existing reporting mechanisms, to support the Operations Department; to effectively use data, support performance management, create business efficiencies and improve service delivery. They support the review of and continual development of effective policies procedures, guidance and training in line with best practice and regulatory requirements, promote good practice and share learning.
Key Responsibilities
Quality Assurance
Change and Project Management
Policy and Procedure
Learning and Development
Data and Reporting:
Quality Assurance
Support the Operational Excellence Manager in the delivery and monitoring of Clúid’s Operations-wide quality framework, standards, and specifications.
Support the development of quality performance recording mechanisms across Operations and conduct regular reviews to ensure the wider Department needs are being met.
Change and Project Management
Lead and manage…