The Property Manager will be responsible for the operational management of a designated portfolio of high-value residential developments. Reporting to the Head of Residential Management, the role requires the delivery of an exceptional property management service, ensuring compliance with all statutory and regulatory requirements, RICS and TPI best practice guidance, and the firm's internal standards.
The successful candidate will have extensive experience managing complex residential portfolios, overseeing major works projects, service charge administration, lease compliance, resident engagement and financial performance. The role requires the ability to manage demanding stakeholders, including institutional landlords, resident management companies, directors, freeholders and high-net-worth leaseholders.
Responsibilities
Leasehold & Estate Management
Maintain expert knowledge of lease interpretation and ensure all estate management activities are undertaken in accordance with lease obligations, statutory requirements and best practice.
Manage all aspects of estate operations, maintenance and repair programmes across a complex portfolio.
Oversee contractor performance to ensure value for money and service excellence.
Oversee the management of major works projects from inception through to completion.
Administer statutory consultation requirements, including the preparation and service of Section 20 and Section 20B notices and associated leaseholder communications.
Ensure all insurance claims are managed effectively, including liaison with loss adjusters, insurers and contractors through to settlement.
Conduct regular property inspections and ensure all records, compliance documentation and asset data are maintained accurately.
Develop and oversee Planned Preventative Maintenance (PPM) programmes and long-term asset management strategies with the Facilities Manager.
Attend client meetings, AGMs, EGMs and directors' meetings, providing professional advice and recommendations.
Stakeholder & Relationship Management
Build and maintain strong relationships with clients, resident management companies, leaseholders, freeholders, developers and professional advisors.
Act as the senior point of escalation for complex resident, leaseholder and client matters.
Deliver exceptional customer service while balancing commercial objectives and lease obligations.
Manage sensitive communications relating to major works, service charge increases, building defects and compliance matters.
Prepare management reports.
Leadership & Team Management
Provide guidance and mentoring to Property Managers, Assistant Property Managers and administrative support staff.
Support the Team Lead in managing team performance and operational delivery.
Assist in the onboarding and mobilisation of new instructions and developments.
Support business development activities, including client presentations, tenders and proposals.
Contribute to departmental strategy, continuous improvement initiatives and operational excellence programmes.
Health, Safety & Compliance
Ensure full compliance with all health and safety legislation and regulatory requirements.
Oversee compliance programmes including fire safety, asbestos management, water hygiene, lifts, electrical testing and building safety obligations.
Monitor appointed contractors and consultants to ensure compliance standards are maintained.
Maintain comprehensive compliance records and risk assessment programmes across the portfolio.
Support implementation of requirements arising from the Building Safety Act and associated regulations where applicable.
Financial & Service Charge Management
Take ownership of the financial performance of a designated portfolio, identifying opportunities to improve service delivery, efficiencies and profitability.
Prepare, review and manage detailed annual service charge budgets and long-term financial plans for each property.
Produce and present quarterly budget forecasts and expenditure…