We are looking for an experienced Applications Operations Manager to lead and develop a high-performing Applications Operations team within a global IT environment.
This is a hands-on leadership role combining people management, application operations, incident and problem management, service delivery and continuous improvement . You will ensure supported application environments remain effectively managed while leading the team through incidents, changes, releases and operational priorities.
You will also play an important role within the wider IT leadership community, building strong relationships with the business and helping deliver technology services that support the firm and its clients.
Duration: Permanent
Working Pattern: 2 days working from the office, 3 days remote
You will lead the Applications Operations team , working collaboratively with colleagues across the global IT organisation and supporting end users across the business.
The team is responsible for the ongoing operation and support of application environments, including releases, changes, service requests, monitoring, incident resolution and operational maintenance.
As manager, you will develop and support your team while creating a positive, collaborative and high-performing environment. You will also act as an advocate for Applications Operations, communicating the team's results and achievements across the wider organisation.
Key Responsibilities
Lead, develop and retain a high-performing Applications Operations team through effective coaching, mentoring, career development and performance management.
Manage team capacity, skills and resources to balance operational requirements, cost goals and high-quality customer service.
Oversee application and platform changes, releases, service requests and operational maintenance across supported environments.
Lead the effective management and resolution of application incidents, including root cause analysis, corrective actions and viable workarounds.
Act as an escalation point for major incidents and outages, including where required outside normal working hours, coordinating teams and driving issues through to resolution.
Develop and maintain effective incident, ticket handling and escalation processes , tracking KPIs and analysing trends to identify areas for improvement.
Monitor the health of application environments and ensure appropriate responses to system alerts and operational issues.
Oversee audits and analysis of application environments to support effective configuration management and consistency.
Support the integration of new application services and contribute to automation, consolidation and centralisation initiatives .
Ensure operational activity is completed and documented in accordance with required standards, methods and procedures.
Identify system or service improvements based on operational trends and make recommendations where changes or reconfigurations are required.
Oversee team training procedures and ensure both new and existing colleagues receive appropriate coaching and development.
Participate in Change Advisory Board (CAB) meetings where required and maintain awareness of relevant industry and technology developments.
Establish and communicate the team's on-call schedule and ensure effective operational coverage.
Build strong relationships across IT and the wider business, communicating technical information clearly and managing stakeholder expectations effectively.
Contribute positively to the wider IT leadership team, encouraging collaboration, accountability, innovation and continuous improvement.
Essential Skills & Experience
Proven experience directly managing an Applications Operations team , ideally within a law firm or professional services environment.
Strong people leadership skills, with experience coaching, motivating and developing team members and maintaining an engaged, high-performing team.
Experience working successfully with global teams and end users , with…