The Senior Analyst is a critical operations support role, enabling business process improvement and the modernization of processes across our memberships and broader commercial operations functions. This individual will partner closely with the Global Head of Sales Operations and also the Director of Memberships & Sales Operations and is structured around three strategic pillars: Memberships Process Improvement & Operational Excellence, Client Support / Concierge client activities and Sales Operations Cross-training and Support.
Key Responsibilities:
1. Memberships Process Improvement & Operational Excellence
Review day-to-day processes for membership teams, identifying bottlenecks and leading the implementation of automated solutions to streamline current workflows
Review current document intake and storage processes; identify new tools to support and enhance workflows
Assist with the documentation of various processes across membership teams, developing standardized training documents for current and new team members
Review case management solutions, implementing a queue management system for client onboarding related to the seat market
Leverage Docusign and other digitized forms to improve customer experience, reduce errors and save time for clients & internal teams
Support the transition to a new client-facing portal, ensuring all corporate membership processes are successfully migrated and optimized for a digital environment
Own the end-to-end flow of memberships-related data across CME internal systems and support senior leadership in a vision for improved internal systems coordination, information flow, accuracy and efficiency.
Evaluate various membership processes and communications directly affecting our clients and FCM partners for efficiency and effectiveness
Continuous focus on process improvement of team processes as well as collaborating with key stakeholders to drive operational effectiveness and efficiencies
2. Client support / concierge client activity
Act as a member of CME’s concierge team, participating in client calls and assisting clients directly with the corporate member and cross-exchange incentive program onboarding process.
Develop reporting and dashboards to track corporate membership and incentive program key metrics and to ensure consistency, accuracy, and scalability across the organization.
Responsible for key team metric reporting including tracking of application status and team KPI’s like onboarding status average days in progress
Support management with ad-hoc reporting and data-analysis projects to support strategic initiatives.
3. Sales Operations Cross-training & Support
Co-lead high-priority projects with the Sales Operations team focused on enhancing global sales processes, CRM utilization, and overall operational effectiveness.
Participate in and coordinate go-to-market campaign calls with Sales, Product, Research, Data Analytics, and Marketing teams
Key Competencies:
Data Analysis: Ability to transform raw data into sophisticated, standardized reports that provide clear commercial insights for leadership
Systems Thinking: A proactive approach to problem-solving that focuses on long-term scalability and the continuous improvement of the tech ecosystem.
Problem Solving & Automation Mindset: A proactive ability to identify bottlenecks or manual inefficiencies and present solutions or implement automated workflows that increase team speed and reduce operational risk
Strategic Collaboration: The interpersonal skill to lead cross-functional projects and navigate diverse internal teams to optimize processes.
Willingness to Learn : High appetite to take on new information, projects
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CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $77,200-$128,600. Actual salary offered will be dependent on a wide array of…