The Director of MSBA & MSM Programs provides operational leadership for a portfolio of Tepper specialty masters programs (full-time MSBA, part-time online MSBA & MSM). Reporting to the Executive Director of MSBA & MSM Programs, this role leads a professional team and partners with faculty, administrators, and external stakeholders to ensure excellence in program delivery and student experience. The Director oversees the student experience and day-to-day operations of the MSBA & MSM portfolio.
Core responsibilities include:
Student Academic & Co-curricular Experience
Leads design and delivery (with team support) of intentional student journey with key cocurricular events (case competitions, workshops, networking events, etc.)
Collaborates with Tepper Masters Career Center on career-related programming
Resolves complex student concerns and escalated issues, partnering with faculty, staff, and campus resources as needed
Creates and updates standard operating procedures for program events and student experience-related processes
Anticipates and addresses program management issues (operational and academic) as they arise, supporting a culture of improvement
Monitors and assesses student feedback, academic performance, and cocurricular engagement
Benchmarks and analyzes trends in specialty masters programs to inform program direction and strategic planning. Makes program recommendations to ED, MSBA & MSM
Serves as the MS liaison for Tepper graduate clubs and cross-program events, providing input to ensure events are reflective and inclusive of specialty masters students
Provides direction and leadership to student club leaders for inclusion of specialty masters student needs
Student Onboarding and Orientation
Designs and oversees the onboarding process for incoming students from admissions through matriculation (coordinating touchpoints, centralizing student onboarding tasks from multiple units)
Coordinates communication strategy and tracking of student completion of onboarding tasks
Designs and oversees the full-time student orientation program including designing the learning outcomes, session content, and delivery plan for a three week in-person program
Academic Advising
May carry a reduced advising portfolio of specialty masters students
Budget & Resource Management
Assists the ED, MSBA & MSM with the annual FT MSBA, PT MSBA, and MSM operating budgets and forecasting process led by the finance and business office.
External Representation and Partnerships
Serves as an external representative of the specialty masters program as needed at alumni events, corporate visits, and professional gatherings.
Supports the development of partnerships with alumni, employers, and peer institutions to enhance the reputation and reach of the specialty masters programs
Provides strategic input for marketing materials, website content, and program storytelling.
Cross-Program & Institutional Collaboration
Supports in-person events for Tepper graduate programs and Tepper School events as needed including Commencement, Welcome Weekend, and campus experience weekends
Collaborates with other Tepper and CMU graduate programs for consistency in policy and operational efficiency
Team Leadership & Development
Supervises and mentors a team of staff members
Fosters a culture of collaboration, innovation, and accountability within the MSBA & MSM team
Identifies and provides professional development and training opportunities for team
Other duties as assigned
This role contains occasional weekend and evening work and supports 3 on-campus weekend experiences for part-time students throughout the year.
Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their…